outlook.live.com Sent mails not saved in Sent items

Anonymous
2016-08-15T05:27:33+00:00

Hi ...I have my 3rd party mail account configured to my outlook.live.com . The mails have been synced and so did the folders(including sent items) , however whenever i try to send mails from outlook.live.com ,using the account which i configured , the mails are sent without any issues but the mails are not saved in the sent items of my outlook.live.com.  I then checked the mail settings of my 3rd party provider and they do have the settings set properly for saving all the messages to sent items."Copy Email Messages to Sent Items When Sending Mail:" - is set to always. Appreciate any inputs to fix this problem.

Thanks

Outlook | Web | Outlook.com | Settings

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Anonymous
2016-09-06T14:37:28+00:00

The way I see it, if you have a connected account configured to use POP (or IMAP, for that matter), then your outgoing mail isn't using Outlook.com's SMTP server to send the message. It's using the connected account's SMTP server, which means the Sent folder on that remote service should have a copy of the outgoing message. Your Outlook.com mailbox won't even see the outgoing message and, hence, won't have a copy in the Outlook.com Sent folder.

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Anonymous
2016-09-01T17:39:05+00:00

Hi Michel,

Please click this link for troubleshooting steps. Please keep us posted for us to assist you further.

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  1. Anonymous
    2016-08-16T20:14:16+00:00

    Thanks for your response.

    Under "Devices and apps that use POP can be set to delete messages from Outlook after download", click on "Don't allow devices and apps to delete messages from Outlook. It will move the messages to a special POP folder instead". After clicking, click on "Save".

    After doing the troubleshooting steps, try to sign out and sign in again.

    Let us know how it goes.

    Thanks,

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  2. Anonymous
    2016-08-16T20:38:29+00:00

    Ray, thanks for being so patient with this. Unfortunately, no success.

    I made the changes your requested. Saved. Signed out, then signed back in.

    I sent a test email out to a different email address. The email was received, however the email is not showing anywhere in either the Outlook.com Sent Email folder nor in the Yahoo.mail Sent Email folder :-/

    I also checked every other folder just in case, but nothing.

    Maybe need to wait for the new version of outlook.com .......

    Roberto

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  3. Anonymous
    2016-08-16T20:51:12+00:00

    We appreciate your response, Roberto.

    The least thing that we can do is to wait for the latest update. For further assistance let's ask some help from ourAnswer Desk team to help you resolve your concern regarding the old version of Outlook.

    Kindest,

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