outlook.live.com Sent mails not saved in Sent items

Anonymous
2016-08-15T05:27:33+00:00

Hi ...I have my 3rd party mail account configured to my outlook.live.com . The mails have been synced and so did the folders(including sent items) , however whenever i try to send mails from outlook.live.com ,using the account which i configured , the mails are sent without any issues but the mails are not saved in the sent items of my outlook.live.com.  I then checked the mail settings of my 3rd party provider and they do have the settings set properly for saving all the messages to sent items."Copy Email Messages to Sent Items When Sending Mail:" - is set to always. Appreciate any inputs to fix this problem.

Thanks

Outlook | Web | Outlook.com | Settings

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Anonymous
2016-09-06T14:37:28+00:00

The way I see it, if you have a connected account configured to use POP (or IMAP, for that matter), then your outgoing mail isn't using Outlook.com's SMTP server to send the message. It's using the connected account's SMTP server, which means the Sent folder on that remote service should have a copy of the outgoing message. Your Outlook.com mailbox won't even see the outgoing message and, hence, won't have a copy in the Outlook.com Sent folder.

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Anonymous
2016-09-01T17:39:05+00:00

Hi Michel,

Please click this link for troubleshooting steps. Please keep us posted for us to assist you further.

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  1. Anonymous
    2017-09-14T02:32:20+00:00

    The way I see it, if you have a connected account configured to use POP (or IMAP, for that matter), then your outgoing mail isn't using Outlook.com's SMTP server to send the message. It's using the connected account's SMTP server, which means the Sent folder on that remote service should have a copy of the outgoing message. Your Outlook.com mailbox won't even see the outgoing message and, hence, won't have a copy in the Outlook.com Sent folder.

    My wife uses Outlook.com, and our ISP is bluehost.com.  She has been getting copies to her Sent folder until a few months ago.  How is that possible if what you say is correct (that's a rhetorical way of putting it; I do not dispute you at all!)?

    And what can we do to restore it?

    Thank you.

    Doug

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  2. Anonymous
    2017-09-19T00:19:28+00:00

    Almost a year later, and the issue still hasn't been resolved. I've been having this issue for the past few months and have been unable to find a fix.

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  3. Anonymous
    2017-10-01T20:41:30+00:00

    Almost a year later, and the issue still hasn't been resolved. I've been having this issue for the past few months and have been unable to find a fix.

    The same here.

    The Hotmail is the shadow of the earlier times'. Adding gadgets made it lesser usable. A simple and practical email system now became such that cannot even save the sent emails, which is one of the elementary conditions of any email system. On the top of all, a year later there is still no answer from Microsoft.

    Confusing for many that the Outlook-Hotmail is a combination of the same with different extension name, and the MS Office mail system has the same named email. This is like a family that has two children with the same name. No imagination.

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