outlook.live.com Sent mails not saved in Sent items

Anonymous
2016-08-15T05:27:33+00:00

Hi ...I have my 3rd party mail account configured to my outlook.live.com . The mails have been synced and so did the folders(including sent items) , however whenever i try to send mails from outlook.live.com ,using the account which i configured , the mails are sent without any issues but the mails are not saved in the sent items of my outlook.live.com.  I then checked the mail settings of my 3rd party provider and they do have the settings set properly for saving all the messages to sent items."Copy Email Messages to Sent Items When Sending Mail:" - is set to always. Appreciate any inputs to fix this problem.

Thanks

Outlook | Web | Outlook.com | Settings

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Anonymous
2016-09-06T14:37:28+00:00

The way I see it, if you have a connected account configured to use POP (or IMAP, for that matter), then your outgoing mail isn't using Outlook.com's SMTP server to send the message. It's using the connected account's SMTP server, which means the Sent folder on that remote service should have a copy of the outgoing message. Your Outlook.com mailbox won't even see the outgoing message and, hence, won't have a copy in the Outlook.com Sent folder.

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Anonymous
2016-09-01T17:39:05+00:00

Hi Michel,

Please click this link for troubleshooting steps. Please keep us posted for us to assist you further.

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  1. Anonymous
    2017-04-13T17:09:08+00:00

    This information did not help me on Outlook.Live, because the formatting is not the same and there is no 'save messages' option.

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  2. Anonymous
    2017-04-13T18:39:32+00:00

    i assumed "that" solution only works with a different version of Outlook or on Comcast

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  3. Anonymous
    2017-04-14T06:53:48+00:00

    I was having the same problem. I tried again to see if it gets solved. What i found out is that finally i can have a copy saved for sent messages.

    What i did was:

    1. Delete the external mail  account from outlook.com
    2. Added the account again in outlook.com
    3. Completed the imap settings for incoming mail using my external account settings.
    4. For the Sent mail i checked, sent mail using outlook.com (your outlook.com email may be visible to others)

    Finally, when i sent an email it gets saved in the sent folder. The reply address, is the correct one (the external one)

    I want to make a rule so that all items that are sent from my external email address get moved to a specific folder, but cant find the setting. 

    I find rules only for incoming mail . In the past i am sure rules for sent items also existed.. Am i missing something?

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