outlook.live.com Sent mails not saved in Sent items

Anonymous
2016-08-15T05:27:33+00:00

Hi ...I have my 3rd party mail account configured to my outlook.live.com . The mails have been synced and so did the folders(including sent items) , however whenever i try to send mails from outlook.live.com ,using the account which i configured , the mails are sent without any issues but the mails are not saved in the sent items of my outlook.live.com.  I then checked the mail settings of my 3rd party provider and they do have the settings set properly for saving all the messages to sent items."Copy Email Messages to Sent Items When Sending Mail:" - is set to always. Appreciate any inputs to fix this problem.

Thanks

Outlook | Web | Outlook.com | Settings

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Anonymous
2016-09-06T14:37:28+00:00

The way I see it, if you have a connected account configured to use POP (or IMAP, for that matter), then your outgoing mail isn't using Outlook.com's SMTP server to send the message. It's using the connected account's SMTP server, which means the Sent folder on that remote service should have a copy of the outgoing message. Your Outlook.com mailbox won't even see the outgoing message and, hence, won't have a copy in the Outlook.com Sent folder.

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Anonymous
2016-09-01T17:39:05+00:00

Hi Michel,

Please click this link for troubleshooting steps. Please keep us posted for us to assist you further.

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123 additional answers

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  1. Anonymous
    2017-02-06T22:10:02+00:00

    It's not working again. 

    Can't send with the POP account now.

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  2. Anonymous
    2017-02-20T02:46:50+00:00

    We appreciate your response, Roberto.

    The least thing that we can do is to wait for the latest update. For further assistance let's ask some help from ourAnswer Desk team to help you resolve your concern regarding the old version of Outlook.

    Kindest,

    Hi Raymond,

    I am also facing the same problem as Roberto.  Since you mentioned that we are using the old version of Outlook.com, please advise how to upgrade to the new version.  I have been trying to look for the solution on how to save the messages in the sent folder for weeks but I am not able to do that.    Please advise.

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  3. Anonymous
    2017-02-25T20:31:09+00:00

    Wish I had seen all this before spending 2 days trying to figure out what I did wrong when setting up everything on live version of outlook.com.  Now I learn I didn't

    Finally thought I had a solution to sync my laptop/desktop/and phone using Microsoft product.

    Hard to believe such a basic function as maintaining a send folder is missing in a release of this importance.

    Hey Microsoft...Disclose this upfront.  Provides On line access but doesn't maintain a "sent"file.

    I've resisted Google all this time...feel like I have no choice anymore.  Off to the big "G"

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