outlook.live.com Sent mails not saved in Sent items

Anonymous
2016-08-15T05:27:33+00:00

Hi ...I have my 3rd party mail account configured to my outlook.live.com . The mails have been synced and so did the folders(including sent items) , however whenever i try to send mails from outlook.live.com ,using the account which i configured , the mails are sent without any issues but the mails are not saved in the sent items of my outlook.live.com.  I then checked the mail settings of my 3rd party provider and they do have the settings set properly for saving all the messages to sent items."Copy Email Messages to Sent Items When Sending Mail:" - is set to always. Appreciate any inputs to fix this problem.

Thanks

Outlook | Web | Outlook.com | Settings

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Anonymous
2016-09-06T14:37:28+00:00

The way I see it, if you have a connected account configured to use POP (or IMAP, for that matter), then your outgoing mail isn't using Outlook.com's SMTP server to send the message. It's using the connected account's SMTP server, which means the Sent folder on that remote service should have a copy of the outgoing message. Your Outlook.com mailbox won't even see the outgoing message and, hence, won't have a copy in the Outlook.com Sent folder.

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Anonymous
2016-09-01T17:39:05+00:00

Hi Michel,

Please click this link for troubleshooting steps. Please keep us posted for us to assist you further.

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123 additional answers

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  1. Anonymous
    2017-01-04T16:36:44+00:00

    There is no gear at the top right of https://login.live.com?

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  2. Anonymous
    2017-01-04T17:58:17+00:00

    > There is no gear at the top right of https://login.live.com

    There is AFTER you log in and are at https://outlook.live.com/. However, Raymond's instructions still fail because there is no "More mail settings" choice after clicking the gear. That went away three years ago. It's now the Options item.

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  3. Anonymous
    2017-01-04T19:51:53+00:00

    I did change the POP and IMAP setting to let devices us POP. I checked Don't Allow devices and apps to delete messages.... 

    Still not working - All the replies I sent out today are gone!

    Also now my filters aren't working - I seriously give up Microsoft - I loved this outlook mail when it was first launched in 2015 - Why did they have to screw it up? It's total garbage... oh wait I forget, Microsoft does this.  Windows ME, Vista, Zune, Windows 10....  Maybe Microsoft should just give up and focus on their x-box stuff.  If this is how they treat I assume millions of users I doubt they're going to be taken seriously as a legitimate software company to use for business.

    I also paid for the 365 license since that was recommended by the support staff - Guess what! It does save sent messages but you have to have an inbox, deleted folder, outbox, sent items folder for every account - You can't organize them they way outlook did it so nicely before and sync it with my iPhone.

    Perhaps Microsoft should just offer a rollback so we can go back the previous version that actually worked - and worked well!

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