outlook.live.com Sent mails not saved in Sent items

Anonymous
2016-08-15T05:27:33+00:00

Hi ...I have my 3rd party mail account configured to my outlook.live.com . The mails have been synced and so did the folders(including sent items) , however whenever i try to send mails from outlook.live.com ,using the account which i configured , the mails are sent without any issues but the mails are not saved in the sent items of my outlook.live.com.  I then checked the mail settings of my 3rd party provider and they do have the settings set properly for saving all the messages to sent items."Copy Email Messages to Sent Items When Sending Mail:" - is set to always. Appreciate any inputs to fix this problem.

Thanks

Outlook | Web | Outlook.com | Settings

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Anonymous
2016-09-06T14:37:28+00:00

The way I see it, if you have a connected account configured to use POP (or IMAP, for that matter), then your outgoing mail isn't using Outlook.com's SMTP server to send the message. It's using the connected account's SMTP server, which means the Sent folder on that remote service should have a copy of the outgoing message. Your Outlook.com mailbox won't even see the outgoing message and, hence, won't have a copy in the Outlook.com Sent folder.

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Anonymous
2016-09-01T17:39:05+00:00

Hi Michel,

Please click this link for troubleshooting steps. Please keep us posted for us to assist you further.

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  1. Anonymous
    2017-01-03T13:24:46+00:00

    I can see a definite and continued theme in this post - anyone with "MVP" or "Microsoft" next to their name should be ignored as either completely ignorant or completely arrogant.  Microsoft (and partners) you cannot ignore what dozens of posters are saying.  It is a real problem that needs fixing.

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  2. Anonymous
    2017-01-03T13:44:30+00:00

    I just spent like an hour with Microsoft support and guess what - the just gave me this same exact link as a solution after I sent it to him earlier in the chat! 

    I asked Manilyn R (Microsoft tech support person) if I was billgates at Microsoft.com and sent under my Microsoft email name if it would do the same and he confirmed it! Unless it's an outlook account it won't save sent emails! 

    Here's the last posting from that chat

    Manilyn R at Microsoft: Apologies if this taking long to get the result, rest assured that these all will be addressed.

    Me: so the only solution to keep a saved copy is bcc for now?

    Me: Or use outlook.com email address?

    Manilyn R at Microsoft: Yes James either way will work for now, and I do apologies for the inconvenience.

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  3. Anonymous
    2017-01-03T14:12:37+00:00

    After swearing and fiddling for a few weeks, here are the results.

    1.)  You can use the IMAP options and there is no way to have "sent messages" saved to your sent messages folder. It doesn't matter if you look in Outlooks or in your proxied server.  Outlook assumes they will be there nd pretends the server is sending them when that is not happening.

    2.)  Yo can use POP3 and Outlook will save your sent messages.  However, it seems inexplicable that sooner or later it stops deleting the incoming messages off the proxied server even though you direct Outlook to not save the messages it takes from the server.  So, you must regularly remove them manually. 

    3.) I am a MSFT stock holder and want this to work but am thinking I might just give up and try gmail to do this same task and see if they have it right.

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