outlook.live.com Sent mails not saved in Sent items

Anonymous
2016-08-15T05:27:33+00:00

Hi ...I have my 3rd party mail account configured to my outlook.live.com . The mails have been synced and so did the folders(including sent items) , however whenever i try to send mails from outlook.live.com ,using the account which i configured , the mails are sent without any issues but the mails are not saved in the sent items of my outlook.live.com.  I then checked the mail settings of my 3rd party provider and they do have the settings set properly for saving all the messages to sent items."Copy Email Messages to Sent Items When Sending Mail:" - is set to always. Appreciate any inputs to fix this problem.

Thanks

Outlook | Web | Outlook.com | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2016-09-06T14:37:28+00:00

The way I see it, if you have a connected account configured to use POP (or IMAP, for that matter), then your outgoing mail isn't using Outlook.com's SMTP server to send the message. It's using the connected account's SMTP server, which means the Sent folder on that remote service should have a copy of the outgoing message. Your Outlook.com mailbox won't even see the outgoing message and, hence, won't have a copy in the Outlook.com Sent folder.

Was this answer helpful?

40+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2016-09-01T17:39:05+00:00

Hi Michel,

Please click this link for troubleshooting steps. Please keep us posted for us to assist you further.

Was this answer helpful?

10+ people found this answer helpful.
0 comments

123 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2016-10-03T21:32:54+00:00

    I agree with Michel.  This issue with the on-line version of outlook continues as of October 3.  My computer decided to update its software last week (didn't leave me an option not too since I needed to shut it down).  Now all of my sent emails are not saved in outlook.  Only emails that show up in the sent box are those that route through the gmail account and then back to outlook.  My settings use to route a sent message immediately into the sent items box, no matter the outgoing account (I have several).  Now most of my outgoing mail doesn't show up in outlook at all.  Using Outlook for my business communications is no longer feasible. if I don't have a record of my sent messages.  I don't see the benefit of using outlook if I have to go chase down the outgoing mail messages through another provider.  Don't tell me to go to the "options" and mail settings to change the sent mail option.  It doesn't exist in the on-line version. 

    If you have a fix for this issue, then please let me know.   If there isn't a fix before I get comfortable with using a different email program, I won't be back.  

    Bryan

    Was this answer helpful?

    60+ people found this answer helpful.
    0 comments
  2. Anonymous
    2016-10-04T03:23:26+00:00

    > Thanks for the answer, but how is this going to help us resolve the issue?

    If you want to see the sent mail in Outlook.com, you can't use a connected account that sends through another service. Outlook.com can't see that other service.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-10-04T23:58:26+00:00

    If you want to see the sent mail in Outlook.com, you can't use a connected account that sends through another service. Outlook.com can't see that other service.

    I do not understand why. As of last night at 9pm I could send OUT using my yahoo email and a copy of the email was showing in my sent folder in Outlook.Live.Com but today it does not. This new update is not very user friendly. All my email account folders now have an inbox subfolder and I have to expand the folders to see if there are new emails.

    Was this answer helpful?

    0 comments