outlook.live.com Sent mails not saved in Sent items

Anonymous
2016-08-15T05:27:33+00:00

Hi ...I have my 3rd party mail account configured to my outlook.live.com . The mails have been synced and so did the folders(including sent items) , however whenever i try to send mails from outlook.live.com ,using the account which i configured , the mails are sent without any issues but the mails are not saved in the sent items of my outlook.live.com.  I then checked the mail settings of my 3rd party provider and they do have the settings set properly for saving all the messages to sent items."Copy Email Messages to Sent Items When Sending Mail:" - is set to always. Appreciate any inputs to fix this problem.

Thanks

Outlook | Web | Outlook.com | Settings

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Anonymous
2016-09-06T14:37:28+00:00

The way I see it, if you have a connected account configured to use POP (or IMAP, for that matter), then your outgoing mail isn't using Outlook.com's SMTP server to send the message. It's using the connected account's SMTP server, which means the Sent folder on that remote service should have a copy of the outgoing message. Your Outlook.com mailbox won't even see the outgoing message and, hence, won't have a copy in the Outlook.com Sent folder.

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Anonymous
2016-09-01T17:39:05+00:00

Hi Michel,

Please click this link for troubleshooting steps. Please keep us posted for us to assist you further.

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  1. Anonymous
    2016-08-15T22:36:44+00:00

    Hi Roberto,

    Try these troubleshooting steps provided by Anoop K M on this post.

    Let us know the status of the issue.

    Thanks,

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  2. Anonymous
    2016-08-15T22:23:56+00:00

    I'm having the same issue.

    These instructions don't work for me. I don't have the option "More Mail Settings" and the other tabs you mention??

    Thank you

    Roberto

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  3. Anonymous
    2016-08-15T21:54:20+00:00

    Hi Vineeth,

    We suggest you to follow these troubleshooting steps:

    • Using your web browser, go to https://login.live.com and then sign in.
    • When signed in, check the small gear icon  at the top right corner. Click on it then, in thedrop down menu that appears, click on More Mail Settings.
    • ****In the page that appears, locate tab "Saving sent messages" under "Writing Email".
    • In the next page, click on the option to "Save all sent messages in the Sent items folder". Then click the OK button to save the changes.

    Let us know how it goes.

    Regards,

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