outlook.live.com Sent mails not saved in Sent items

Anonymous
2016-08-15T05:27:33+00:00

Hi ...I have my 3rd party mail account configured to my outlook.live.com . The mails have been synced and so did the folders(including sent items) , however whenever i try to send mails from outlook.live.com ,using the account which i configured , the mails are sent without any issues but the mails are not saved in the sent items of my outlook.live.com.  I then checked the mail settings of my 3rd party provider and they do have the settings set properly for saving all the messages to sent items."Copy Email Messages to Sent Items When Sending Mail:" - is set to always. Appreciate any inputs to fix this problem.

Thanks

Outlook | Web | Outlook.com | Settings

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Anonymous
2016-09-06T14:37:28+00:00

The way I see it, if you have a connected account configured to use POP (or IMAP, for that matter), then your outgoing mail isn't using Outlook.com's SMTP server to send the message. It's using the connected account's SMTP server, which means the Sent folder on that remote service should have a copy of the outgoing message. Your Outlook.com mailbox won't even see the outgoing message and, hence, won't have a copy in the Outlook.com Sent folder.

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Anonymous
2016-09-01T17:39:05+00:00

Hi Michel,

Please click this link for troubleshooting steps. Please keep us posted for us to assist you further.

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  1. Anonymous
    2016-08-16T16:45:49+00:00

    Hi Raymond,

    Thank you for all this and screenshots. I don't get those when I go to Options.

    Is this a new version of Outlook.com? Or is it the paid version?

    This is the screen and options I get.

    let me know.

    Thanks

    Roberto

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  2. Anonymous
    2016-08-16T14:19:28+00:00

    Thanks for your reply.

    Try these troubleshooting steps and see the screenshots provided:

    • Click on the small grid icon at the upper right corner.

    • Click the Options.

    • Under Writing email, click on Savings sent messages.

    • It will prompt you to Saving sent messages, click on **Save all sent messages in the Sent folder,**and then click Save.

    Do keep up updated.

    Best,

    Click Mark as Answer if you find this helpful.

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  3. Anonymous
    2016-08-16T00:08:44+00:00

    Hi Raymond,

    Thanks for responding. 

    The options you mentioned don't appear in my outlook.live.com . I also looked into the post by Anoop KM , that too didn't help as it deals with offline outlook and the options and settings are pretty different from the online version.

    In my pursuit to explore the issue , I tried to configure a gmail account as well , the gmail account -when used online in outlook.live.com - did save the sent messages in the sent folder . As i far as i could search , I couldn't find any option in my outlook.live.com that has any reference to sent items.

    Is this some sort of a bug in outlook.live.com?

    Thanks

    Vineeth.

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