outlook.live.com Sent mails not saved in Sent items

Anonymous
2016-08-15T05:27:33+00:00

Hi ...I have my 3rd party mail account configured to my outlook.live.com . The mails have been synced and so did the folders(including sent items) , however whenever i try to send mails from outlook.live.com ,using the account which i configured , the mails are sent without any issues but the mails are not saved in the sent items of my outlook.live.com.  I then checked the mail settings of my 3rd party provider and they do have the settings set properly for saving all the messages to sent items."Copy Email Messages to Sent Items When Sending Mail:" - is set to always. Appreciate any inputs to fix this problem.

Thanks

Outlook | Web | Outlook.com | Settings

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Anonymous
2016-09-06T14:37:28+00:00

The way I see it, if you have a connected account configured to use POP (or IMAP, for that matter), then your outgoing mail isn't using Outlook.com's SMTP server to send the message. It's using the connected account's SMTP server, which means the Sent folder on that remote service should have a copy of the outgoing message. Your Outlook.com mailbox won't even see the outgoing message and, hence, won't have a copy in the Outlook.com Sent folder.

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Anonymous
2016-09-01T17:39:05+00:00

Hi Michel,

Please click this link for troubleshooting steps. Please keep us posted for us to assist you further.

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  1. Anonymous
    2016-08-16T20:02:24+00:00

    Ah, thank you. When will I get the new version. I got an email announcement about it, but not setup yet I guess.

    Will the new version also resolve why my emails are not syncing? I wanted it so when I delete and email in outlook.com or send something, that they are also reflected in the yahoo.mail account.

    Here below are the two screenshots.

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  2. Anonymous
    2016-08-16T19:00:08+00:00

    Thanks for confirming.

    We were able to verify that that version that you have is the old version. We're on the process of migrating your version to the new one. Meanwhile, can you click POP and IMAP and send us a screenshot the details that you have.

    Regards,

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  3. Anonymous
    2016-08-16T18:29:00+00:00

    I'm using outlook.com

    Here is the link to it: https://outlook.live.com/owa/?path=/options/mail

    Thank you

    R

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