outlook.live.com Sent mails not saved in Sent items

Anonymous

Hi ...I have my 3rd party mail account configured to my outlook.live.com . The mails have been synced and so did the folders(including sent items) , however whenever i try to send mails from outlook.live.com ,using the account which i configured , the mails are sent without any issues but the mails are not saved in the sent items of my outlook.live.com. I then checked the mail settings of my 3rd party provider and they do have the settings set properly for saving all the messages to sent items."Copy Email Messages to Sent Items When Sending Mail:" - is set to always. Appreciate any inputs to fix this problem.

Thanks

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Anonymous

The way I see it, if you have a connected account configured to use POP (or IMAP, for that matter), then your outgoing mail isn't using Outlook.com's SMTP server to send the message. It's using the connected account's SMTP server, which means the Sent folder on that remote service should have a copy of the outgoing message. Your Outlook.com mailbox won't even see the outgoing message and, hence, won't have a copy in the Outlook.com Sent folder.

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Anonymous

Hi Michel,

Please click this link for troubleshooting steps. Please keep us posted for us to assist you further.

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123 additional answers

Anonymous

2016-09-05T20:06:27+00:00

It may be with the configuration of your account. Kindly check if it was configured using POP or IMAP.

We're looking forward to your response.
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Anonymous

2016-09-05T07:44:00+00:00

Hi,

As mentioned before, the problem is with te web-application outlook.live.com and not with the client-application Outlook. Also, only the new web-application version is affected when using a connected account with pop3/stmp as is mentioned earlier. Someone also asked if I have rules or sweeps configured: I do not.

For the moment I implemented a workaround: i rerouted all email via gmail.com: In outlook.live.com I connected gmail as a connected account. This seems to work, all sent email is now being shown in the sent items. It is a bit silly though: email is sent to gmail, gmail sends it to my email provider, my email provider sends the email to the recipient :S

In short: @microsoft, please fix the connected account functionality. Sent email via an external SMTP provider is not being stored in the sent items!

Regards,

Michel.
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Anonymous

2016-09-05T00:54:30+00:00

Update:

When I sent the emails, I noticed that in the FROM dropdown arrow, my yahoo email showed up twice.

So I was wondering if I had my account setup twice in there. But the Connected Account page showed only one for the Yahoo.

Regardless, I deleted that connected yahoo account.

After doing that, I sent an email using my only one default address left in there from the yahoo account.

Email went out and now shows in the SENT folder. So I have at least one issue resolved.

I checked with my Yahoo account though, to see if the sent emails sync, but it doesn't so that is still a problem.

In conclusion, now I see the emails in my SENT folders, but they are not synced in my yahoo account.

To test, I tried this with a Gmail account and I have no problems at all. The email is showing in the SENT folder and also reflected in the SENT folder in my GMAIL account.

So I guess we have another issue to resolve now.

R
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