outlook.live.com Sent mails not saved in Sent items

Anonymous
2016-08-15T05:27:33+00:00

Hi ...I have my 3rd party mail account configured to my outlook.live.com . The mails have been synced and so did the folders(including sent items) , however whenever i try to send mails from outlook.live.com ,using the account which i configured , the mails are sent without any issues but the mails are not saved in the sent items of my outlook.live.com.  I then checked the mail settings of my 3rd party provider and they do have the settings set properly for saving all the messages to sent items."Copy Email Messages to Sent Items When Sending Mail:" - is set to always. Appreciate any inputs to fix this problem.

Thanks

Outlook | Web | Outlook.com | Settings

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Anonymous
2016-09-06T14:37:28+00:00

The way I see it, if you have a connected account configured to use POP (or IMAP, for that matter), then your outgoing mail isn't using Outlook.com's SMTP server to send the message. It's using the connected account's SMTP server, which means the Sent folder on that remote service should have a copy of the outgoing message. Your Outlook.com mailbox won't even see the outgoing message and, hence, won't have a copy in the Outlook.com Sent folder.

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Anonymous
2016-09-01T17:39:05+00:00

Hi Michel,

Please click this link for troubleshooting steps. Please keep us posted for us to assist you further.

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  1. Anonymous
    2016-10-25T15:57:22+00:00

    Guys is there any way to backtrack to the older version of outlook live - this is a really poor upgrade!!!

    The sent items not appearing in the sent items folder makes the service pretty much unusable for my small business, and even things like the visual appearance of new unread messages is not good and makes it difficult for them to stand out against read messages. And lack of an unread messages folder is annoying too.

    Literally last week i was happy with outlook, and this week it feels like a really horrible experience!!!!! Please let me revert to the old site until these issues have been fixed.

    Stephen

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  2. Anonymous
    2016-10-20T01:13:52+00:00

    I agree. I have a TON of missing sent emails that would be nice to have but until MS figures something out this was all I could think of to "patch" my issue. It is a little sad

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  3. Anonymous
    2016-10-20T00:03:23+00:00

    Yes, that works.  However it pretty much destroys the usefulness of having a personalized business email address.  My clients expect to see emails show up in their inbox from "******@xxxxxxxxx.com", not ******@outlook.com.  This is really poor performance by THE major software company in the US...

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