outlook.live.com Sent mails not saved in Sent items

Anonymous
2016-08-15T05:27:33+00:00

Hi ...I have my 3rd party mail account configured to my outlook.live.com . The mails have been synced and so did the folders(including sent items) , however whenever i try to send mails from outlook.live.com ,using the account which i configured , the mails are sent without any issues but the mails are not saved in the sent items of my outlook.live.com.  I then checked the mail settings of my 3rd party provider and they do have the settings set properly for saving all the messages to sent items."Copy Email Messages to Sent Items When Sending Mail:" - is set to always. Appreciate any inputs to fix this problem.

Thanks

Outlook | Web | Outlook.com | Settings

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Anonymous
2016-09-06T14:37:28+00:00

The way I see it, if you have a connected account configured to use POP (or IMAP, for that matter), then your outgoing mail isn't using Outlook.com's SMTP server to send the message. It's using the connected account's SMTP server, which means the Sent folder on that remote service should have a copy of the outgoing message. Your Outlook.com mailbox won't even see the outgoing message and, hence, won't have a copy in the Outlook.com Sent folder.

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Anonymous
2016-09-01T17:39:05+00:00

Hi Michel,

Please click this link for troubleshooting steps. Please keep us posted for us to assist you further.

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  1. Anonymous
    2016-10-27T13:08:47+00:00

    SOLUTION FOUND!!!

    I was looking at a co-worker's computer yesterday and saw a setting that was different than mine and he was having no trouble with his sent folder/items.  

    1.  Open Settings (gear icon upper right)
    2.  Select OPTIONS (last one listed)
    3.  Select CONNECTED ACCOUNTS 
    4.  Under "from address" be sure that the address selected is one that looks something like this-- "outlook_******@outlook.com"
    5.  If it is not, then click on "change your from address" and then select it from the drop down menu.

    **Note:**that when you compose a message it may appear as though it is sending from an ******@outlook.com email address.  If you hover over that address you will see the actual address that will appear on your email to the recipient.  You can test this by sending an email to yourself.

    I hope this works for you!!  It is working just great for me.

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  2. Anonymous
    2016-10-27T13:06:56+00:00

    SOLUTION FOUND!!!

    I was looking at a co-worker's computer yesterday and saw a setting that was different than mine and he was having no trouble with his sent folder/items.  

    1.  Open Settings (gear icon upper right)
    2.  Select OPTIONS (last one listed)
    3.  Select CONNECTED ACCOUNTS 
    4.  Under "from address" be sure that the address selected is one that looks something like this-- "outlook_******@outlook.com"
    5.  If it is not, then click on "change your from address" and then select it from the drop down menu.

    **Note:**that when you compose a message it may appear as though it is sending from an ******@outlook.com email address.  If you hover over that address you will see the actual address that will appear on your email to the recipient.  You can test this by sending an email to yourself.

    I hope this works for you!!  It is working just great for me.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-10-27T13:06:15+00:00

    SOLUTION FOUND!!!

    I was looking at a co-worker's computer yesterday and saw a setting that was different than mine and he was having no trouble with his sent folder/items.  

    1.  Open Settings (gear icon upper right)
    2.  Select OPTIONS (last one listed)
    3.  Select CONNECTED ACCOUNTS 
    4.  Under "from address" be sure that the address selected is one that looks something like this-- "outlook_******@outlook.com"
    5.  If it is not, then click on "change your from address" and then select it from the drop down menu.

    **Note:**that when you compose a message it may appear as though it is sending from an ******@outlook.com email address.  If you hover over that address you will see the actual address that will appear on your email to the recipient.  You can test this by sending an email to yourself.

    I hope this works for you!!  It is working just great for me.

    Was this answer helpful?

    0 comments