outlook.live.com Sent mails not saved in Sent items

Anonymous
2016-08-15T05:27:33+00:00

Hi ...I have my 3rd party mail account configured to my outlook.live.com . The mails have been synced and so did the folders(including sent items) , however whenever i try to send mails from outlook.live.com ,using the account which i configured , the mails are sent without any issues but the mails are not saved in the sent items of my outlook.live.com.  I then checked the mail settings of my 3rd party provider and they do have the settings set properly for saving all the messages to sent items."Copy Email Messages to Sent Items When Sending Mail:" - is set to always. Appreciate any inputs to fix this problem.

Thanks

Outlook | Web | Outlook.com | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2016-09-06T14:37:28+00:00

The way I see it, if you have a connected account configured to use POP (or IMAP, for that matter), then your outgoing mail isn't using Outlook.com's SMTP server to send the message. It's using the connected account's SMTP server, which means the Sent folder on that remote service should have a copy of the outgoing message. Your Outlook.com mailbox won't even see the outgoing message and, hence, won't have a copy in the Outlook.com Sent folder.

Was this answer helpful?

40+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2016-09-01T17:39:05+00:00

Hi Michel,

Please click this link for troubleshooting steps. Please keep us posted for us to assist you further.

Was this answer helpful?

10+ people found this answer helpful.
0 comments

123 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2017-02-06T01:02:34+00:00

    I spoke too soon!!

    I am now no longer able to send at all if I use the POP settings.

    Can send, or at least assume I have sent, using IMAP but not displaying in the Sent folder.

    I've deleted and reinstated the account several times. Still the same problem.

    Don't have any problems with gmail but I prefer the folders in Outlook. And it's all only since the upgrade.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2017-02-02T20:41:30+00:00

    Well Brian, when I used IMAP for my Yahoo mail it did not display in the sent folder. 

    I have not had any further issues with this since changing to the POP settings.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2017-02-02T17:50:41+00:00

    In my experience, if I use POP3 I can see "sent items" in my Outlook account, and not in the connected account.  If I use IMAP I cannot see "sent items" in EITHER account.  If I use POP3 it does not remove items it takes from the "INBOX " of the connected account so I must manually log in before it exceeds its volume limit.  If I use IMAP it does remove them.  Bear in mind up until the newest version for 4 or so months ago, POP3 did all tasks fine with Connected Accounts.

    Was this answer helpful?

    0 comments