outlook.live.com Sent mails not saved in Sent items

Anonymous
2016-08-15T05:27:33+00:00

Hi ...I have my 3rd party mail account configured to my outlook.live.com . The mails have been synced and so did the folders(including sent items) , however whenever i try to send mails from outlook.live.com ,using the account which i configured , the mails are sent without any issues but the mails are not saved in the sent items of my outlook.live.com.  I then checked the mail settings of my 3rd party provider and they do have the settings set properly for saving all the messages to sent items."Copy Email Messages to Sent Items When Sending Mail:" - is set to always. Appreciate any inputs to fix this problem.

Thanks

Outlook | Web | Outlook.com | Settings

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Anonymous
2016-09-06T14:37:28+00:00

The way I see it, if you have a connected account configured to use POP (or IMAP, for that matter), then your outgoing mail isn't using Outlook.com's SMTP server to send the message. It's using the connected account's SMTP server, which means the Sent folder on that remote service should have a copy of the outgoing message. Your Outlook.com mailbox won't even see the outgoing message and, hence, won't have a copy in the Outlook.com Sent folder.

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Anonymous
2016-09-01T17:39:05+00:00

Hi Michel,

Please click this link for troubleshooting steps. Please keep us posted for us to assist you further.

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  1. Anonymous
    2016-08-30T23:26:03+00:00

    Just to update the folks in the loop - Microsoft support team did have a remote session on my account - for the sent items issue and they have raised a ticket with the development team. Its been 3 weeks ,i guess, there is no update on it. I was informed that i will get an update once the issue is fixed. Is there a way i can track the status of the ticket? FYI the ticket no for the development team is : 1351487343.

    Regards

    Vineeth.

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  2. Anonymous
    2016-08-30T20:58:36+00:00

    Yes, I see it there. Thank you.

    It's setup as my primary alias.

    Ok, so why is it not syncing is still the problem.

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  3. Anonymous
    2016-08-30T20:22:56+00:00

    If you visit https://account.live.com/names/Manage, do you see the Yahoo account?

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