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I started adding a lot of rules to my account on Outlook.com. The rules I have set up are working fine. But now when trying to add any new rules it's failing and when I go to Settings>Manage Rules I go to a blank page with an error message.
Details:
Adding new rule. Right-click on a message>Create Rule. Dialog comes up, I'm able to fill in all fields and click Apply/Okay:
- I get a message at the top of the screen stating "Sorry, Outlook.com wasn’t able to complete this request." at some point while filling in the fields.
- When clicking on Apply/Okay I then get red text at the bottom of the dialog stating "Unable to cast object of type ‘Microsoft.Msn.Hotmail.FDCommon.Data.Xfs.XfsException’ to type ‘Microsoft.Msn.Hotmail.InboundMail.MailRules’."
Going to Settings>Manage Rules:
- I get to the settings page, but none of my rules (The ones that still function normally when receiving mails) are present and there's a message at the top of the screen stating "Something happened at our end. Please refresh your browser or close it and sign in again."
- When trying to create a new rule within this page, I get the same error as when on the main page stating "Unable to cast object of type ‘Microsoft.Msn.Hotmail.FDCommon.Data.Xfs.XfsException’ to type ‘Microsoft.Msn.Hotmail.InboundMail.MailRules’."
Have I hit some limit on the amount of rules Outlook is able to process? I have created a lot of them, over a page of rules, all of them just moving stuff into folders based on sender name.
Is there a way to clear my rules so I can start again?
Have tried this on the following operating systems and browsers: Windows 7 Professional, OSX 10.11.2, Safari 9.0.2, Internet Explorer 9, Firefox 43.0.1 (and at least one earlier version), adblockers and virus/malware checkers all disabled at some point in case that was an issue.
Also, tried the above steps on my girlfriend's account (which has no rules set up yet) and it works fine. Can create new rules, and access the manage rules page fine.
What can I do?
If I can't access the Mange Rules page to delete some rules that might be causing this, then I need someone from Outlook.com support to do something right?
Cheers.
Configuring preferences and options in Outlook.com
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Tom,
Thanks for the reply.
Did you tried the suggestions provided in the above post if not please try that and let us know the status of the issue.
Thank you.
Hi Divya,
I have tried the suggestion given earlier but the issue is still. The error screenshots I shared above. I have also tried removing all the alias accounts and still it is not working.
Regards.
Still getting this. I'm always checking status beforehand, and it's always showing as fine. The issue still persists.
Any way to fix this?
I have also checked the status of my account, and it too says all is working, yet I cannot add or manage rules either.
Is there ANY way of solving this, or not? I, and not doubt other users, cannot get a straight answer, and each time I contact the Techs, they take all the information I give them, then say they cannot help, then pass me onto some else.
I have also checked the status of my account, and it too says all is working, yet I cannot add or manage rules either.
Is there ANY way of solving this, or not? I, and not doubt other users, cannot get a straight answer, and each time I contact the Techs, they take all the information I give them, then say they cannot help, then pass me onto some else.
Hi,
Seriously. Have seen more posts for same issue in the forum but no solution provided yet. Problem is no one from tech team is not even acknowledging that the issue persists.
Currently even the Manage Category page is not working properly. If you try to rename a category or delete, it is also showing an error as it also probably pings to Rules page to update this category name in all rules.
Hope someone can solve the issue for once and all.
Regards.
Yup. Issue still present. Is it normally this silent from the tech support staff?
Is there a chance that maybe the Mail app in Windows 10 will have access to these rules and perhaps allow them to be managed there? Have some PC with Windows 10 in a cupboard, might try that.