Can't add new rules, can't access page to manage rules

Anonymous
2015-12-19T22:59:43+00:00

I started adding a lot of rules to my account on Outlook.com. The rules I have set up are working fine. But now when trying to add any new rules it's failing and when I go to Settings>Manage Rules I go to a blank page with an error message.

Details:

Adding new rule. Right-click on a message>Create Rule. Dialog comes up, I'm able to fill in all fields and click Apply/Okay:

    - I get a message at the top of the screen stating "Sorry, Outlook.com wasn’t able to complete this request." at some point while filling in the fields.

    - When clicking on Apply/Okay I then get red text at the bottom of the dialog stating "Unable to cast object of type ‘Microsoft.Msn.Hotmail.FDCommon.Data.Xfs.XfsException’ to type ‘Microsoft.Msn.Hotmail.InboundMail.MailRules’."

Going to Settings>Manage Rules:

    - I get to the settings page, but none of my rules (The ones that still function normally when receiving mails) are present and there's a message at the top of the screen stating "Something happened at our end. Please refresh your browser or close it and sign in again."

   - When trying to create a new rule within this page, I get the same error as when on the main page stating "Unable to cast object of type ‘Microsoft.Msn.Hotmail.FDCommon.Data.Xfs.XfsException’ to type ‘Microsoft.Msn.Hotmail.InboundMail.MailRules’."

Have I hit some limit on the amount of rules Outlook is able to process? I have created a lot of them, over a page of rules, all of them just moving stuff into folders based on sender name.

Is there a way to clear my rules so I can start again?

Have tried this on the following operating systems and browsers: Windows 7 Professional, OSX 10.11.2, Safari 9.0.2, Internet Explorer 9, Firefox 43.0.1 (and at least one earlier version), adblockers and virus/malware checkers all disabled at some point in case that was an issue.

Also, tried the above steps on my girlfriend's account (which has no rules set up yet) and it works fine. Can create new rules, and access the manage rules page fine.

What can I do?

If I can't access the Mange Rules page to delete some rules that might be causing this, then I need someone from Outlook.com support to do something right?

Cheers.

Outlook | Web | Outlook.com | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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109 answers

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  1. Anonymous
    2016-01-27T13:08:35+00:00

    So, Finally my list of rules is now back. Thank you staff. It took a lot of time in waiting but It was nicely done. Hope others will also get their rules sorted out.

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  2. Anonymous
    2016-01-27T09:31:07+00:00

    IMHO, the link you pointed out is USELESS. That is totally a different issue.

    Rule management is still not working on my outlook.com account which is on server bay178.mail.live.com. I think this is a regression bug caused by some incomplete or in-consist code change on outlook server side. Maybe CDN issue or migration issue.

    I guess this issue may impact THOUSANDS of users as many users may not notice this bug! I am considering switching back to Gmail.

    Thanks,

    Lei

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  3. Anonymous
    2016-01-27T07:32:07+00:00

    I have sent you a private message, please log on to the answers website to check the private messageand provide us the details in the private message itself.

    Note: Kindly notify us here when the required information has been provided in the private message area."

    =====================================================

    I can't  mark this helpful, because many of us are still waiting for that private message.  I've been ignored five times already.

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  4. Anonymous
    2016-01-27T07:30:07+00:00

    FIXEDMoved all mail to inbox, deleted all folders, can now access rules page.

    Means I have to do everything again, but it's better than nothing. Certainly better than waiting here forever without a real answer.

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  5. Anonymous
    2016-01-27T06:39:03+00:00

    Hi,

    We appreciate your time and effort for getting back to us.

    I have sent you a private message, please log on to the answers website to check the private messageand provide us the details in the private message itself.

    Note: Kindly notify us here when the required information has been provided in the private message area.

    We are looking forward for your response.

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