Can't add new rules, can't access page to manage rules

I am not able to set rules which has affected my productivity. Can't they understand the seriousness of this issue? It has been one month and I am already regretting my decision of moving from Gmail to Outlook.

Me too.

I forward my emails from gmail. It's easy enough to go back, it would just take an adjustment period but I am beginning to think it would be worth it.

I'm tired of my rules not working.

This is from my other thread.

I cannot access my rules.

If I go to Settings>Manage Rules get and error and the page never loads.

Something happened on our end. Please refresh your browser or close it and sign in again.

I've tried Firefox, I've tried Chrome, both to no avail. I've logged out and back in.

I did get a reply from a moderator.

Kindly reply:

1. Since when are you facing this issue?
2. Could you click on this link: https://portal.office.com/servicestatus and check the status of your Outlook.com account?
3. Could you press Ctrl + Shift + PKey to open InPrivate browser, login to your account through the In-Private browser and check if the issue persists?

Also, I would suggest you to check if the issue persists after attempting the following steps. (Try using Internet Explorer)

Method 1: Clear Browsing history and Caches.

Follow the link below and clear browsing history.

View and delete your browsing history

http://windows.microsoft.com/en-us/internet-explorer/manage-delete-browsing-history-internet-explorer#ie=ie-11

Method 2: No Add-ons.

I would suggest you to first check if your system works well in no add-ons mode:

Follow the steps below to open Internet Explorer in no add-ons mode:

1. Press Windows key + R to open the run Command.
2. Type iexplore -extoffand press Enter. 

If IE works fine in no add-ons mode then I would suggest you disable add-ons from the following link 

Manage add-ons in Internet Explorer:

http://windows.microsoft.com/en-us/internet-explorer/manage-add-ons#ie=ie-11

I did reply and got no response. But regardless, none of this helps as I don't believe that this is something I can correct on my end.

1. Since when are you facing this issue?

It has been going on a few weeks now. 

2. Could you click on this link: https://portal.office.com/servicestatus and check the status of your Outlook.com account?

Everything is up and running.

3. Could you press Ctrl + Shift + PKey to open InPrivate browser, login to your account through the In-Private browser and check if the issue persists?

Logging in as incognito does not help.

Method 2: No Add-ons.

I do not use internet explorer nor edge. With that said, I logged in on a new, clean Edge browser. I have never used this browser and it did not work. I still cannot access my rules.

How can I correct this?

Hi Jayvijay,

Thank you for posting your query on Microsoft community.

I understand your concern and will certainly help you with the issue.

To assist you better,please answer the questions below:

1. Do you receive any error message while trying to set a rule?
2. What is the procedure you are following to set a rules?
3. Did you make any changes in settings prior to the issue?

Please get back to us with the answers for the above asked questions in order to assist you accordingly.

I am not able to set rules which has affected my productivity. Can't they understand the seriousness of this issue? It has been one month and I am already regretting my decision of moving from Gmail to Outlook.

I dont know how long they are going to take to sort this out.

Regards

I believe we may be waiting until one of two things happens:

1. A high-ranking Microsoft executive's account is affected.
2. A programmer directly involved with Outlook.com's backend is affected.

I'm here as a user with this problem, but I'm also an IS consultant, so may be someone be interested in my opinion. I will try to use the simpler language as possible (but in english is more difficult because I'm italian.)

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Regards from Sardinia, the island of the wind

PS "Granting the access" is only a formal authorization statement, a declaration of consent, you don't have to give your password.

On a technical note, your point is all correct as to how the system should work with exceptions. But to be specific, where you said deleting folder/category (which is involved with a rule) could create an exception leading to the problem we are discussing here. I can tell that this exactly is not the problem here. For that specific reason I've tried many resolutions including your's one already on my colleague's account (with his presence for sure). By adding a folder, setting up a rule for that, then deleting that folder: does not lead to the issue we are talking about here. In fact Outlook's system or software indeed handles it well and does not show up the rule you had set up for the folder, you just deleted. Which is good.

Second, the exception ("error") we see while adding a new rule, is another issue which should not be related to the above problem. 

But yes! providing credentials to the moderators, should not be an only solution for Microsoft's tech team. But it only depends if someone will want to give their credentials to solve this issue. For me, I couldn't give mine to have it fixed. A few of us have probably provided theirs and waiting for more than 2 days but with no solution yet. It's just have been proven non-technical support. Their technical staff should have access to delete elements (such as Rules) related to any user from back-end without knowing the user credentials. I still feel deleting those rules at all should fix the issue we are facing.

For now I am waiting for my account to get transferred to the Outlook Mail Preview which started rolling out mid last year. This may also fix our issue because this has been overhauled from deep root. If anyone of us here have been on the new Outlook Mail Preview and still have the Rules issue present, please inform here so that I could forget about this hope too :)

Outlook Mail Preview: http://blogs.office.com/2015/05/21/new-ways-to-get-more-done-in-outlook-com/

Hi Khurram,

Agree with you. I have provided them with access to my account but already 5 days have passed and yet to hear back from them. Checked my account again and the problem is there as well. I dont know how long they are going to take to sort this out.

Regards