All my group members have disappeared. Is there a way to retrieve them?

Anonymous
2015-12-18T17:33:45+00:00

I have a large email database. I have many groups which HAD specific members in them.  All the individual names have disappeared from ALL of my groups.  How can they be restored without starting over and entering them again?

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2016-02-05T18:18:52+00:00

    Lee

    The code of conduct specify that you should only be replying to the thread starter not taking the thread off topic for your issue.  It further states that you should start your own thread (which you obviously have done).

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  2. Anonymous
    2016-02-05T18:01:54+00:00

    Hi Deb, Thank you for the specific link to Microsoft support.  I found their system hard to use and didn't get anywhere with them, but at some point I will try again.

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  3. Anonymous
    2016-02-05T16:41:41+00:00

    Hi, 

    I just chatted online with someone from tech support.  Apparently they are preparing a new platform for Microsoft Outlook.com and that is probably the reason for the problem.  (ugh)

    Any way he is going to look into it and said to contact him again in 24 - 48 hours if there is no improvement.

    Here is the link to microsoft support.   

    https://support.microsoft.com/en-us/contactus#

    click on services and apps

    a little window will open up - click on see more>outlook.com>technical support

    then click on Chat online with a Microsoft Answer Tech.

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  4. Anonymous
    2016-02-03T02:05:50+00:00

    It would be helpful if you focus on a single thread instead of posting in multiple threads. Thanks.

    Brian, I understand but I thought it's would be more helpful to interact with multiple users having the same issue. Someone may come across a solution and it would be shared also with me. By following multiple threads I think the chances to come across a fix increases. I don't think this hurts anyone but only increases awareness when a problem exists, especially when there is no feedback from Microsoft ...

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  5. Brian Tillman [Outlook MVP 2007-2019] 25,920 Reputation points
    2016-02-03T01:32:32+00:00

    It would be helpful if you focus on a single thread instead of posting in multiple threads. Thanks.

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