How do I get Outlook app on Android to sync contacts? (Not Outlook.com app)

Anonymous

I got a message on my Android phone that Microsoft was no longer going to support the app Outlook.com and that we should use the Outlook app. So I uninstalled outlook.com app and installed the Outlook app.

Now new contacts that I entered on the People page of Outlook on my computer do not show up on my phone. I went to Settings, Accounts, Microsoft Exchange, and clicked on sync for mail,, contacts, calender, and tasks. It said that the sync was done moments later. However, I still do not have the new contacts on my phone. This was not a problem with Outlook.com app.

I am about to uninstall the Outlook app and go back to Outlook.com. However, if you don't support it, I could have problems not getting updates to protect against malmare and hacking.

I don't particularly like the new Outlook app's appearance with all those colored squares with people's initials on the left of the email listing. I prefer to have he boxes on the left so I can look at the list and check off one or more messages and then delete them all at once. What if there is a message with a virus in it. I want to be able to delete suspicious messages without opening them.

Thanks for your help,

Jacki

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Anonymous

Hi,

Thank you for posting your query in Microsoft Office Community.

Please provide us the additional information to help you better.

Are you able to see the new contacts on Outlook.com webmail?
Does the existing contacts show up in Outlook app?
Did you setup the Outlook.com account as Exchange Active Sync in Outlook app?

If not, you may setup as EAS account and verify whether contacts synchronize.

If yes, create new contacts in Outlook phone app and check if it syncs.

Microsoft is collecting feedback from customers regarding Outlook app user interface. They are actively looking into the concerns raised by the customers.

You may provide feedback regarding outlook app interface using the In-App function in Outlook for Android.

I look forward to your reply to assist you further.

Thank you.

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89 additional answers

Anonymous

2015-12-17T16:08:21+00:00

You don't really need to install this app as it connects to Microsoft active sync, all the apps supplied in android already do it.

See my instructions on how to connect your phone to active sync then all emails contacts and calendar items drop in automatically
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Anonymous

2015-12-17T15:52:01+00:00

I'm also testing out Nine right now. Looking really nice so far.

I still can't believe Microsoft can't even provide support for their own email client to access their own email services.

Don't they monitor these threads?

I also submitted a request through the Outlook app and haven't had an replies.
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Anonymous

2015-12-17T09:54:29+00:00

See my post of 28 September. I decided to save a lot of time and grief and use Nine instead. You have to pay $10 for this app, which I know goes against the grain, but it syncs everything perfectly - e-mail, calendar and contacts. By the way, I use the Edit Contact free app to edit contacts on my phone as Outlook never seemed to offer this option. Edit Contact works equally well with Nine.
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Anonymous

2015-12-16T13:55:05+00:00

This is ridiculous. This is critical business application that needs to have better support and response from Microsoft.

Why is nobody from Microsoft responding to this support thread.

We need our Office365 contacts to sync to the phone and not just inside the Outlook Application itself.
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