Outlook 2016 - chinese characters appearing in messages when replying/forwarding

I have the same chinese text appearing whenever i forward a message from my desktop or smart phone.  I have found no fix but many people with the same issue

I use office 365 ProPlus and had the same issue.

I found a solution that worked for me: disabling all add-ins in Outlook and then enabling them back.

1. In Outlook, go to File->Options->Add-ins
2. Click on Go (right to "COM Add-ins") and un-check all add-ins that are checked in the list.
3. Click OK and exit from Outlook (File->Exit)
4. Run outlook and verify that the problem is solved.
5. I repeated stage 2 to 4 but this time checked all add-ins back and the problem seems to be solved.  

Hope it will work for you too.

It seems that it is not an Add-ins issue but something very annoying that will solve the problem but will make your outlook very slow.

1. Go to File->Account Settings->Manage Profiles
2. Choose Email Accounts
3. Double Click on your email account
4. Disable the Offline Settings (Un check the "Use Cached Exchange Mode")

It solved me the problem but Outlook works like a turtule

If you can create an email which is 100% guaranteed to fail then do that and keep it first as your test email.

In Outlook go to "File" to open Account Information.

At the bottom select "Options".

Select "Add-Ins"

Under the section "Active Application Add-Ins" you should see: McAfee AddIn.  The location (on our pcs) was "C:\Program Files\Mcafee\MSK\mskola64.dll (but if you have a 32bit os or a different set up this path may be a bit different) and the type is "COM Add-In".

At the bottom of this dialogue box there should be section "Manage" where you select COM Add-Ins" from the drop down and hit "Go".

In the next box you can disable "McAfee Addin" by unticking it.

On the Add-Ins screen the McAfee add in should now be in the "Inactive Application Add-Ins" section.

OK everything and go back out.  Close down Outlook.  Re-start and check.  If you have a test email then try that and see if it is now OK.  If for some reason the setting reverts, which may be due to a McAfee update re-setting the Add-in to active, you will need to re-do it, but we havent had to at all.

The above is the way to do it for Outlook Office 365, but it will be pretty well the same for older Outlook versions. 

This has worked 100% for us and does not disable any of the McAfee security side - it only disables the footer banner which seems to cause the issue.  There is a thread in the Mcafee support forum which brings this to their attention, but I haven't had a chance to chase it up (I think I put the link to it in my earlier post).

As always, YMMV, Back up before Screw up, Be kind to animals, etc, etc..

Hi All,

I had the same issue and fixed this by doing the following:

Open Outlook, click on File> Options> Language>

Under Office Display Language there were 2 options:

1.    Match Microsoft Windows <preferred>

2.    English

I moved these around so that they were displayed as follows:

1.    English <preferred>

2.    Match Microsoft Windows

After restarting Outlook the issue had resolved.

Hope this helps.

Actually, here is a better explanation: https://superuser.com/questions/1114966/chinese-letters-showing-up-when-replying-to-email-in-outlook I went ahead and tried reproducing the results.  Here are the steps I took, as the explanations may not be clear to everyone reading this.  This also gives you steps you can use to reproduce the results, which may be more convincing to Microsoft.   And let's be clear, this issue not nonsense text.  This is very specific text that is being noticed probably by thousands of people at least.  This is a bug, and this needs to be fixed. 1. I found this in my email when I replied: 䐼噉㰾䐯噉‾䐼噉氠湡㵧湥甭⁳汣獡㵳畏汴潯䵫獥慳敧效摡牥愠楬湧∽敬瑦•䥄㵒䰢剔㸢㰠但呎䘠捡㵥吢•楓敺㈽ⴾ䈼㹒㰠㹂㱆䈯‾⁉⁛䈼伾⼼㹂樠䈼㹒㰠㹂㱓䈯‾㱏剂‾䈼吾⼼㹂䤠䈼㹒†䈼匾⼼㹂删䈼㹒†㰠剂‾⼼但呎‾⼼䥄㹖 2. Paste them into this unicode converter: https://r12a.github.io/apps/conversion/ into the second box down labeled "Characters" and harvest the Hexidecimal section:  443C 5649 3C3E 442F 5649 203E 443C 5649 6C20 6E61 3D67 6E65 752D 2073 6C63 7361 3D73 754F 6C74 6F6F 4D6B 7365 6173 6567 6548 6461 7265 6120 696C 6E67 223D 656C 7466 2022 4944 3D52 4C22 5254 3E22 3C20 4F46 544E 4620 6361 3D65 5422 2022 6953 657A 323D 2D3E 423C 3E52 3C20 3E42 3C46 422F 203E 2049 205B 423C 4F3E 2F3C 3E42 6A20 423C 3E52 3C20 3E42 3C53 422F 203E 3C4F 5242 203E 423C 543E 2F3C 3E42 4920 423C 3E52 2020 423C 533E 2F3C 3E42 5220 423C 3E52 2020 3C20 5242 203E 2F3C 4F46 544E 203E 2F3C 4944 3E56 3. If we try to convert those bytes directly into ASCII we get nothing interesting.  But if we shift the byte order (since Unicode can support either the high or low byte first), 443C becomes 3C44, 5649 becomes 4956, etc.  You can use your favorite text editor:  3C44 4956 206C 616E 673D 7376 2063 6C61 7373 3D4F 7574 6C6F 6F6B 4D65 7373 6671 6548 6561 6465 7220 616C 6967 6E3D 226C 6566 7422 2044 4952 3D22 4C54 5222 320E 3C46 4F4E 5420 4661 6365 3D22 4322 2053 697A 653D 323E 2D3C 4252 3E20 3C42 346E 3C2F 423E 2046 2020 3C42 523E 203C 423E 533C 2F42 3E20 643C 4252 3E20 3C42 354E 3C2F 423E 2056 3C42 523E 2020 3C42 4300 4800 4100 5200 3C2F 423E 204A 3C42 53E2 2020 203C 2F46 4F4E 543E 203C 2F44 4956 3E3C 4449 563E 3C2F 4449 563E  4. Paste this into http://www.rapidtables.com/convert/number/hex-to-ascii.htm , and get: <DIV lang=sv class=OutlookMessfqeHeader align="left" DIR="LTR"2<FONT Face="C" Size=2>-<BR> <B4n</B> F  <BR> <B>S</B> d<BR> <B5N</B> V<BR>  <BCHAR</B> J<BSâ   </FONT> </DIV><DIV></DIV> 5. Paste that into a text file and rename to end in .html.  6. Open in IE and get the following: F B  S M T H S R There is really no other explanation I can think of that than that this code got embedded somewhere in Microsoft code unexpectedly and only gets activated by chance every once in a while.