Outlook 2016 - chinese characters appearing in messages when replying/forwarding

Anonymous
2017-04-24T13:29:42+00:00

Hello,

I am investigating an issue with Outlook 2016 and seemingly random appearances of chinese characters in email messages when replying or forwarding. I have a Exchange 365 hybrid environment and O365 pro plus office installed on workstations.

I have not been able to pinpoint a common factor why or when this happens. It is possible to reproduce the issue by sending a plain text message to a O365 group and then reply/forward the same message > header information is transformed into "chinese" (I have no idea what they actually are) characters. This does not happen with all groups or senders which is why I am looking into Outlook at the moment.

I`ve tried to change Outlook settings: use UTF8 with mailto protocol, change the encoding settings to different options etc. without success. 

I`d like to hear how would you start to troubleshoot this issue?

BR,

Sam

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2018-09-10T14:08:25+00:00

    I have the exact same problem. Haven't seen any solution for this yet.

    Hope they fix it soon.

    Best regards/ Daniel

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  2. Anonymous
    2018-09-05T18:14:12+00:00

    I received and forwared a html email with O365. The receiver's Gmail read with an iPhone was in Chinese.

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  3. Anonymous
    2018-08-25T11:21:55+00:00

    We are experiencing the same issue with Chinese characters with users of Office 2016 Home and Business version 1806 (Build 10228.20134).

    Further investigation revealed the client sending emails was using the following keyboard characters [ :-)   :)   :/   :P ]  to create emoticons. Which appears to be a bug in the creation of the emoticons code converting them to Chinese. We have requested staff to refrain from using the following   :-)   :)   :/   :P... while communicating with clients or other staff members.

    This may also affect iOS Version of Outlook. I only work with this App and have the same troubles if i`m forwarding mail with emoticons in the text. But i only see the chinese characters in iOS Mail App under „Sent Items“. In iOS Outlook App evertyhing seems to be ok, but my recipients get a chinese text.

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  4. Anonymous
    2018-07-03T12:30:46+00:00

    I have seen Chinese chars before in emails.

    It appears the smiley icon causes the issue for some reason.

    Regards

    Joe.

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  5. Anonymous
    2018-07-02T21:59:55+00:00

    I just came across this thread while researching the same issue.  I just replied to an email from a colleague of mine and Outlook inserted Chinese characters in the reply.  Doesn't appear to be a particular phrase and Google Translate is unable to translate it, and it doesn't happen in webmail or when I logged into a Remote Desktop Server and replied to the same message.

    I'm running Windows 10 build 1709, Outlook 2016 MSO 16.0.8431.2270 hosted on Office 365.  The characters that get inserted are:

    䐼噉氠湡㵧湥甭⁳汣獡㵳畏汴潯䵫獥慳敧效摡牥愠楬湧∽敬瑦•䥄㵒䰢剔㸢㰠但呎䘠捡㵥䌢•楓敺㈽ⴾ䈼㹒㰠㹂㱆䈯‾⁓㰠剂‾䈼匾⼼㹂䴠䈼㹒㰠㹂㱔䈯‾㱊剂‾䈼䌾⼼㹂䰠䈼㹒㰠㹂㱓䈯‾㱒剂‾†⼼但呎‾⼼䥄㹖䐼噉㰾䐯噉

    Weird stuff.

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