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All-
As we know, one of the biggest bugs in Outlook for Mac 2016 is the ever-so-annoying repeated password prompt problem. This refers to the constant pop-ups that make it appear like Outlook is forgetting your password every few minutes, etc. The problem was much discussed during the Preview phase of Office for Mac 2016 but never corrected. I did some digging on the forums here and found other threads that covered this problem with slight variances, but the core issue is the same -- credentials are somehow not being stored properly or become corrupted during normal operation of the software. List of the relevant threads I found below. This list may not be comprehensive:
It seems odd that a major bug like this remained unresolved after the official release of Office for Mac 2016 ... and still hasn't been corrected! Per post responses on Microsoft's official Office Blog, they are looking into authentication issues with Exchange Server, but who knows what that means or how long that will take. Based on what I can gather:
e.g. username@DOMAIN vs. DOMAIN\username vs. username
A ticket submitted by forum member *Filip Herman* to Microsoft's technical support around early August 2015 indicated that Microsoft is aware of the problem and has a planned fix in progress. Obviously its been years since that. Others have submitted tickets to support since. Scroll to the end to read the most current progress.
I'd encourage everyone to mark this post, indicating that you "recommend this discussion." This thread has tens of thousands of views and hundreds of comments, so its clearly not an isolated issue. Unfortunately, my company abandoned the use of Outlook for Mac 2016 some while back because of this issue, so I don't have an active platform to test on anymore. However, keep trading ideas here as needed.
Best of luck-
Seattle_Expat
Using older versions of Outlook for Mac in business environments
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi, Microsoft, no one from your company cares about this? there are 1057 people that say they have this problem. Don't you care?
Just we have a forum people write in the forum but we don't even mind to answer?
Hello anybody there? Any body home or all are counting your profits no care for your clients?
I had this problem and it all but went away when I deleted the domain prefix from the login username in the account settings. I went from DOMAIN/username to just username and things got a lot better.
Good luck!
I have that same issue and I have given up. I keep a copy of the one time APP passwords from google, and Yahoo and my outlook email account handy and copy paste at the beginning of each outlook session.
It is INCREDIBLE AND ANNOYING tha Microsoft has not solved this problem...
I am using MacOS Sierra 10.12.1 and Outlook for Mac 15.27
today is 11/14/2016 Still waiting Microsoft!!!
For me it happens every time I use a new WiFi which is annoying because I travel frequently and each time the wifi resets - whether its a new wifi or daily hotel resets, I have to re-enter my password for all accounts. However when I am home it never prompts me as it knows this. My guess is it's related to the google authentication...more so that than the Microsoft side. I'm using Microsoft Outlook for MAC...
Outlook 2016 for the Mac is one huge embarrassment for Microsoft. Its' s a disgracefully inadequate and underesourced product. It acts more like Apple Mail than Outlook.