Configuring preferences and options in Outlook.com
For all those who are wondering... After weeks and weeks of engaging outlook.com support and FINALLY getting escalated to a higher level engineering team, I got a response that is acceptable as it gets... its a known issue.
Hi Rob,
We engaged the appropriate teams for further investigation and alas the development team concluded that this is a known issue regarding our email notification feature. As such, we will be moving forward with archiving your case.
The development team is tracking this on the back end, and has all the information from you that they need to resolve this issue. We do not have a timeline on when to expect this to be resolved, but rest assured that the team is diligently working on this to get it sorted ASAP.
If you have any further questions regarding this issue, please feel free to reply to this email. For any other issues you may have, you can contact us again from the Outlook.com web app. Simply, click on the ? in the top menu bar and click Help to start a new ticket.
Appreciate your kind co-operation !
Sincerely,
Joshua
Outlook.com Research Team.