Error when trying to log in to outlook using Firefox

Anonymous
2017-05-28T22:35:22+00:00

I am getting this error while trying to open my old Hotmail account. Started while actually in my account.

Secure Connection Failed

An error occurred during a connection to outlook.live.com. Invalid OCSP signing certificate in OCSP response. Error code: SEC_ERROR_OCSP_INVALID_SIGNING_CERT

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

    Please contact the website owners to inform them of this problem.

Any idea for a fix?

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-05-29T02:20:22+00:00

    I'm using Firefox by the way.  The issue doesn't affect login in Internet Explorer, for me anyway. Not sure about Chrome or others.

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  2. Anonymous
    2017-05-29T03:08:06+00:00

    Thanks! This is a great temporary fix. It's pathetic that we have to do this though. It's not enough that Microsoft completely ruined their e-mail with this new version, but they won't even keep their compatibility up... I sometimes wonder if they're not trying to force us towards Edge. Maybe I'm paranoid because they're been screwing up over and over again. Oh well.

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  3. Anonymous
    2017-05-29T03:54:18+00:00

    hey i got this problem to tonight! you can use this fix

    as a work around until MS fix it :)

    you can temporarily work around the issue and turn off ocsp stapling: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named security.ssl.enable_ocsp_stapling. double-click it and change its value to false.

    since this will slightly lower your security, it is important however, that after a bit of time when the issue gets resolved by the site (maybe try again in 24 hours), you go back and switch the setting to "true" again!

    I don't know how you figured out that workaround, but thanks sooo much.

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  4. Anonymous
    2017-05-29T05:34:38+00:00

    Nah, this is clearly a problem with Microsoft. When asked, the guys at Mozilla said:

    "ocsp is an advanced security feature in Firefox - this error needs to be fixed by the web site in question, so please also contact their support channels and report the issue."

    Also, the fact that this error started affecting all of us at the same time also suggests that the problem is with Microsoft.

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  5. Anonymous
    2017-05-29T06:51:11+00:00

    useful, thx.

    But I prefer use edge or opera during troubles instead lower security

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