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Hello all,
Would appreciate your thoughts on the following situation:
I just installed the Outlook App on my Galaxy S5 phone (Android 6).
When I start it, I get prompted for an email address so I enter my work email (Office 365) and after a few seconds it looks like something comes up and then get dumped back to the "Get Started" screen with the most helpful error message in human history:
"An Error Occurred"
Wow! Where to begin?
I cannot make it past this screen to access any settings or options of any kind.
Guess what - the OWA app for Android works fine, but it doesn't have WEAR capability unlike the Outlook app.
Any suggestions/assistance would be greatly appreciated.
Many thanks,
Pete
Using Outlook for Android in business environments for email and scheduling
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Actually, that is a flaw in your support system. None of that is available until one has set up an account so is not useful for setup problems like this one.
Remove your credentials from Authenticator App and try again. This was the solution for me. Solved ;-)
Had the same issue - In the end managed to fix it by going into Settings > Accounts & Sync
I then added a new Account selecting Outlook, then Exchange. This then gave me a more advanced setup options than the default one (such as being able to manually enter the server address and Domain etc.)
I also had to deactivate AutoSync at first to get it to appear but that might be a different issue on my part...
Anyhow hope this helps!
Joe
What solved this for me was:
1-Delete the app (remove first from device administrators)
2-Clear system cached data
3-Deactivate Auto-Restore data on application install
4-Reinstall Outlook but don't open it.
5-Add an Outlook account from the settings app.
6-After verification/sign in finishes open Outlook.
And it should work now.
This is not helpful. I'm having the same issue, which is I cannot get past the get started screen. If I can't get past that then I can't go to settings to get help.