Cannot login to Outlook due to error "Something went wrong.."

Anonymous
2012-09-17T16:29:18+00:00

Original title: Outlook LIVE (outlook.com) "Something went wrong and we can't sign you in right now. Please try again later".

I have a custom domain running Outlook LIVE through outlook.com.  I've had an old passport account which has been with me for a long time but didn't used to have email associated with it.  I recently updated it to have email enabled, but I'm not able to login to outlook live with that account.

How can I get around the "Something went wrong and we can't sign you in right now. Please try again later" error, or determine what the problem is?  I waited about a month but I'm still having the same problem.  I would really like to get email onto this account since it's the account I have all of my other things (xbox, phone, win8) pointed to.

Thanks

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2013-03-19T21:47:11+00:00

    Hey,

    It's been another couple of months.  Any update here?

    Thanks

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  2. Anonymous
    2013-03-22T03:02:38+00:00

    Hi Hari Seldon,

    I apologize that this issue is not yet resolved. This issue is still under investigation by our Escalation team. I sincerely request to please wait, I assure to you that once we received a response from the Escalation team, we will update the thread.

    Thank you.

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  3. Anonymous
    2013-05-02T18:09:17+00:00

    Hi Hari Seldon,

     

    I apologize that this issue is not yet resolved. This issue is still under investigation by our Escalation team. I sincerely request to please wait, I assure to you that once we received a response from the Escalation team, we will update the thread.

     

    Thank you.

    Thanks for the update.  But another 1.5 months have gone by.  How long can an issue like this take to Escalate?

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  4. Anonymous
    2013-05-02T23:40:13+00:00

    Hi Hari Seldon,

    We understand that it is taking some time to resolve the issue on your account. However, we cannot provide a definite timeframe of how long it will take to resolve the issue. Rest assured that our Support Specialist are working on the issue to resolve it as soon as possible. We will let you know once we receive word from them.

    Thank you.

    Johan

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  5. Anonymous
    2013-06-30T14:15:35+00:00

    I'm having this problem but only on my desktop computer.  I can access my email on my laptop just fine.  I thought maybe it was that I accidentally deleted something that caused it, but I reinstalled Hotmail on my computer and it still doesn't work.  I restored my computer to an earlier date when I know it worked and that didn't fix it either.

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