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Original title: Outlook LIVE (outlook.com) "Something went wrong and we can't sign you in right now. Please try again later".
I have a custom domain running Outlook LIVE through outlook.com. I've had an old passport account which has been with me for a long time but didn't used to have email associated with it. I recently updated it to have email enabled, but I'm not able to login to outlook live with that account.
How can I get around the "Something went wrong and we can't sign you in right now. Please try again later" error, or determine what the problem is? I waited about a month but I'm still having the same problem. I would really like to get email onto this account since it's the account I have all of my other things (xbox, phone, win8) pointed to.
Thanks
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am also having this same problem getting the "Something went wrong and we cant sign you in right now" message. I have tried various fixes including those suggested on this thread to no avail.
@KimRR, @Luke44UW, @Mandy_UW, @JTG_UW
Hi Everyone,
I have created a private message area for you. Kindly click on the link that says, "You have a private reply to this message." on top of your post. Remember that you must sign in first to Microsoft Community forum for you to be able to view the link.
Thanks!
Teresa
Any help here?
I responded to my private message on September 23, and still have no update or resolution.
How can I get this account fixed?
Thanks
Hi,
We'ere sorry for late response.
I have investigated your account and it appears that your account is currently inactive. Please try to contact your domain admin about this issue.
You may also ask the domain administrators to post here in the Community forum if theya re currently having issues on their domain.
Thanks!
I have investigated your account and it appears that your account is currently inactive. Please try to contact your domain admin about this issue.
Thanks for taking a look, unfortunately this is incorrect. I am the domain admin and all of our other domain accounts are working great. At some point this one was moved from just a Live (Microsoft) Account to have email capabilities. However, the mail portion has never worked. This account is used for all of my billing use (or xbox.com, etc), except then when I try to log into outlook.com (or even other live.com assets) I will receive this error. This account is not the domain admin account although I once was going to use it for that, which is why it might be confusing (i.e. domains.live.com shows an old domain registration there because this isn't the admin account for the domain).
There is something wrong with the way this account is registered, and based on how the URL redirects about 10 times while trying to login to outlook.com before failing it would appear there is something in an invalid state.
Can you please take another look? It would appear that your above investigation is incorrect.
Thanks