Cannot login to Outlook due to error "Something went wrong.."

Anonymous
2012-09-17T16:29:18+00:00

Original title: Outlook LIVE (outlook.com) "Something went wrong and we can't sign you in right now. Please try again later".

I have a custom domain running Outlook LIVE through outlook.com.  I've had an old passport account which has been with me for a long time but didn't used to have email associated with it.  I recently updated it to have email enabled, but I'm not able to login to outlook live with that account.

How can I get around the "Something went wrong and we can't sign you in right now. Please try again later" error, or determine what the problem is?  I waited about a month but I'm still having the same problem.  I would really like to get email onto this account since it's the account I have all of my other things (xbox, phone, win8) pointed to.

Thanks

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2016-10-02T22:30:53+00:00

    Thank you for your reply, Edwin. I tried your suggestion. The outlook email address was already in "My Info", so I set that to primary. Unfortunately the problem remained, so I set it back to the original email address.

    The problem actually occurs when I try to get to the Microsoft Outlook website, before I get any chance to log in. I have tried turning off the firewall but to no avail. I have also tried using Chrome and Edge as well as Firefox. Same result.

    To be honest, I have given up on Microsoft Outlook. I think it should be renamed "Look Out".  It's useless if I can't access the webmail facility. I have instead started using Zoho instead - which works.

    Anyhow, I appreciate you help.

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  2. Anonymous
    2016-10-14T03:41:47+00:00

    Has this same issue really been going on for FOUR years? I woke up this morning to my computer having restarted (again - thank you latest update!) and all of a sudden I cannot access my e-mail, instead getting the "sorry, something went wrong" message. I can access my e-mail on my phone or via an incognito site, but this is a temporary fix at best. I have no trusted sites, have cleared the cache from outlook, the service is definitely "up", etc. Any chance for an actual fix on this or are we just playing best guess here?

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  3. Anonymous
    2016-10-16T03:34:59+00:00

    outlook wont let me in comes up error how can i fix it

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  4. Anonymous
    2016-10-18T16:33:04+00:00

    Hi,

    To assist you better, please answer the following questions:

    1. What is the exact error message you get when signing in to your Outlook.com account?
    2. Have you tried any troubleshooting steps posted from the thread?
    3. Have you tried using a different browser to sign in to your account?

    We'll be waiting for your response.

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  5. Anonymous
    2016-10-18T22:50:45+00:00

    (sigh)

    If it's the same problem as I have had, then the answers are in this thread in several places.

    This has been going on since March (for me, longer for others) with no change at all, just more of the same questions from the Microsoft, then answers from the users (victims), then no action.

    I have given up and will no longer use my Outlook email. I will also unsubscribe from this thread.

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