Cannot login to Outlook due to error "Something went wrong.."

Anonymous

Original title: Outlook LIVE (outlook.com) "Something went wrong and we can't sign you in right now. Please try again later".

I have a custom domain running Outlook LIVE through outlook.com. I've had an old passport account which has been with me for a long time but didn't used to have email associated with it. I recently updated it to have email enabled, but I'm not able to login to outlook live with that account.

How can I get around the "Something went wrong and we can't sign you in right now. Please try again later" error, or determine what the problem is? I waited about a month but I'm still having the same problem. I would really like to get email onto this account since it's the account I have all of my other things (xbox, phone, win8) pointed to.

Thanks

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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134 answers

Anonymous

2016-07-03T18:58:39+00:00
Hi Thomas,

To get a better clarity about the issue, please provide the details below:
1. Do you receive any error message while trying to access your account?
2. Did you make any changes prior to the issue?
Meanwhile, I suggest you to log into https://www.outlook.com and check if you are able to access your account.

Please post back with the updated status to assist you further.

Thank you.
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Anonymous

2016-07-03T22:55:01+00:00

I have been getting this error message now for about a week. I am desparate to get this resolved as I know I have a number of urgent emails sitting in my inbox that I need to respond to. I have a desktop pc, a laptop and phone and cant get to my emails on either. I have tried everything on this thread but still cant get anywhere. This has to be an outlook problem. I have also tried changing my password, using IE and chrome but nothing works. Getting extreemly frustrated now!!!!!
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Anonymous

2016-07-03T23:16:06+00:00

Hi Rosie,

I understand your concern and will certainly help you with the issue.

I suggest you to log into through https://www.outlook.com and check whether you are able to log into your account.

I also recommend you to create an alias and then make it as primary alias and check if it helps.

https://support.microsoft.com/en-us/help/12407/microsoft-account-manage-aliases

Please post back with the updated status to assist you further.

Thank you.
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Anonymous

2016-07-03T23:21:33+00:00
I have the same problem in two accounts.

After login on outlook.com show this error:

A caixa de correio não está disponível. Aguarde 30 segundos e tente aceder novamente.
```
X-ClientId: 7E5798FA400F40F492956B7B498B3609
X-OWA-Error: Microsoft.Exchange.Data.Storage.WrongServerException
X-OWA-Version: 15.1.534.18
X-FEServer: AM3PR02CA0017.EURPRD02.PROD.OUTLOOK.COM
X-BEServer: AM3PR06MB1265
Date: 03/07/2016 22:50:15
```
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Anonymous

2016-07-04T22:21:38+00:00

Hi,

To assist you better could you please tell me whether you have tried with different browser?

I also suggest you to follow the suggestion that is mentioned above and check if it helps.

Please post back with the updated status to assist you further.

Thank you.
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