Cannot login to Outlook due to error "Something went wrong.."

Anonymous
2012-09-17T16:29:18+00:00

Original title: Outlook LIVE (outlook.com) "Something went wrong and we can't sign you in right now. Please try again later".

I have a custom domain running Outlook LIVE through outlook.com.  I've had an old passport account which has been with me for a long time but didn't used to have email associated with it.  I recently updated it to have email enabled, but I'm not able to login to outlook live with that account.

How can I get around the "Something went wrong and we can't sign you in right now. Please try again later" error, or determine what the problem is?  I waited about a month but I'm still having the same problem.  I would really like to get email onto this account since it's the account I have all of my other things (xbox, phone, win8) pointed to.

Thanks

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2016-05-17T14:00:12+00:00

    Same problem appeared here few days ago. Using IE11.

    If I use Chrome, it works.

    Also, it is not a IE11 issue, because it also does work using IE11 InPrivate mode!

    I solved by doing a IE reset (options, advanced, reset settings), at the cost of losing all the customisation, passwords, and so on. Shame that MS was not able to help us on this one over so many years.

    maTTeo

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  2. Anonymous
    2016-05-18T05:59:47+00:00

    Jacquilyn_C you are a typlical Microsoft solution provider. Your instruction says,

    Quote

    1. Sign in to your Microsoft account and go to your Inbox page.

    Unquote

    But do you know the issue is to login to hotmail itself at first point !!!!!!!

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  3. Anonymous
    2016-05-18T09:21:07+00:00

    hotmail won't allow log in so that is the initial problem!

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  4. Anonymous
    2016-05-18T12:32:23+00:00

    I solved by doing a IE reset (options, advanced, reset settings), at the cost of losing all the customisation, passwords, and so on. Shame that MS was not able to help us on this one over so many years.

    ... and now it's back. Seems the IE reset was only a temporary solution.

    maTTeo

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  5. Anonymous
    2016-05-19T03:29:32+00:00

    I'm having this same problem but I am using Chrome. Only way to TEMPORARILY fix is by clearing internet settings.

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