Cannot login to Outlook due to error "Something went wrong.."

Hi,

Does the same error message appears when you accessed your account using another computer and browser? This is to help us identify and isolate if the issue lies on your account itself.

In addition to that, if you previously added the Microsoft websites to trusted sites on your browser, kindly remove it and see if this will help.

I also encourage you to change the settings on your account to use HTTPS. There are two ways on how to do it.

a. To change the settings to use HTTPS, please refer to these steps:

1. Sign in to your Microsoft account and go to your Inbox page.
2. Go to Options – More Options.
3. Under Customizing Hotmail, choose Advanced privacy settings.
4. Under Using HTTPS for extra security, click on Go to HTTPS settings.

Note – You may be asked to retype your password to activate HTTPS.

-Or-

After logging into Hotmail and navigating to your Inbox, change the URL in the address bar of your browser to https://. You should only need to add the ‘s’ onto the http and leave the rest of the URL as is. Press Enter to follow the updated URL.

Lastly, please try clearing your browser's cache and temporary internet files to exclude the idea that it's not a browser issue as there are some cases that it happens due to a corrupted file in the browser.

For instructions on how to do it, please click here.

Thanks!

Hello,

Thanks for the reply.  I've tried these steps (saw them on another thread) but they don't seem to help me.  I've noticed that I can't access mail using outlook.com, or hotmail.com it ends up in the same error.

For a long time I was getting a syncing error on my Windows Phone for the account as well.  But, within the past week I don't have an error on my phone for mail, and it started syncing the account as a hotmail account.  It's able to send mail under the account, but not able to receive it.  I suspect the account is in a weird state where different systems think it's in a different state.

Is it possible to have someone look at the account?

Thanks

Hello,

One of the possible reasons why you are experiencing this error is because your server is currently under maintenance. For us to rule out this possible reason, I suggest that you visit this linkto check the status of your server.

Once you are inside the link, kindly click on the service that you are having problems with. In this case, you have to select Outlook.

However, I've created a private message wherein you can put the email address in question so we can investigate your account on our end. Just click the red link You have a private reply to this message located above your post.

Also, you need to login/signed in to this post forum for you to view the link. Please confirm here in the public forum once you've provided the needed information.

Thanks!

I used the link and it says "Running Normally" for my service.

I've replied to the private message with my account information.

Thanks

Any update on this?  It's been another 2 weeks.  I wrote back to the private message right away, but I haven't heard anything back.

Thanks