Cannot login to Outlook due to error "Something went wrong.."

Hi Sbili1,

I understand that you are facing the same issue, you're can't access your account. However, you have mentioned that you're able to access your account on your laptop.

Kindly confirm if you are also receiving the same error message "Something went wrong and we cannot log you in right now. Try again later". Please be informed that this issue should be fixed now. We recommend that you try to sign in again to your account and check if you'll have the same problem.

If you are receiving the error message above or if you'll encounter it again, you may find this link helpful.

If issue still persist, we’ll be asking you to provide the affected email address on the Private message that I’ve created for you. Kindly click on "You have a private reply to this message" link just above your post to view the message. Note that you need to be signed in to the Microsoft Community to view the link.

Once you have provided the above information, we will be able to have a deeper look on this. We look forward to working with you to resolve this issue.

Regards.

I'm having this problem but only on my desktop computer.  I can access my email on my laptop just fine.  I thought maybe it was that I accidentally deleted something that caused it, but I reinstalled Hotmail on my computer and it still doesn't work.  I restored my computer to an earlier date when I know it worked and that didn't fix it either.

Hi Hari Seldon,

We understand that it is taking some time to resolve the issue on your account. However, we cannot provide a definite timeframe of how long it will take to resolve the issue. Rest assured that our Support Specialist are working on the issue to resolve it as soon as possible. We will let you know once we receive word from them.

Thank you.

Johan

Hi Hari Seldon,

 

I apologize that this issue is not yet resolved. This issue is still under investigation by our Escalation team. I sincerely request to please wait, I assure to you that once we received a response from the Escalation team, we will update the thread.

 

Thank you.

Thanks for the update.  But another 1.5 months have gone by.  How long can an issue like this take to Escalate?

Hi Hari Seldon,

I apologize that this issue is not yet resolved. This issue is still under investigation by our Escalation team. I sincerely request to please wait, I assure to you that once we received a response from the Escalation team, we will update the thread.

Thank you.