Cannot login to Outlook due to error "Something went wrong.."

Anonymous
2012-09-17T16:29:18+00:00

Original title: Outlook LIVE (outlook.com) "Something went wrong and we can't sign you in right now. Please try again later".

I have a custom domain running Outlook LIVE through outlook.com.  I've had an old passport account which has been with me for a long time but didn't used to have email associated with it.  I recently updated it to have email enabled, but I'm not able to login to outlook live with that account.

How can I get around the "Something went wrong and we can't sign you in right now. Please try again later" error, or determine what the problem is?  I waited about a month but I'm still having the same problem.  I would really like to get email onto this account since it's the account I have all of my other things (xbox, phone, win8) pointed to.

Thanks

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2012-12-21T20:28:41+00:00

    Hi,

    We'ere sorry for late response.

    I have investigated your account and it appears that your account is currently inactive. Please try to contact your domain admin about this issue.

    You may also ask the domain administrators to post here in the Community forum if theya re currently having issues on their domain.

    Thanks!

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  2. Anonymous
    2012-12-14T16:15:10+00:00

    Any help here?

    I responded to my private message on September 23, and still have no update or resolution.

    How can I get this account fixed?

    Thanks

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  3. Anonymous
    2012-12-02T15:27:59+00:00

    @KimRR, @Luke44UW, @Mandy_UW, @JTG_UW

    Hi Everyone,

    I have created a private message area for you. Kindly click on the link that says, "You have a private reply to this message." on top of your post. Remember that you must sign in first to Microsoft Community forum for you to be able to view the link.

    Thanks!

    Teresa

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  4. Anonymous
    2012-10-25T04:01:57+00:00

    Same problem here with my edu outlook live email.

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  5. Anonymous
    2012-10-09T15:52:15+00:00

    Any update on this?  It's been another 2 weeks.  I wrote back to the private message right away, but I haven't heard anything back.

    Thanks

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