Cannot login to Outlook due to error "Something went wrong.."

Anonymous
2012-09-17T16:29:18+00:00

Original title: Outlook LIVE (outlook.com) "Something went wrong and we can't sign you in right now. Please try again later".

I have a custom domain running Outlook LIVE through outlook.com.  I've had an old passport account which has been with me for a long time but didn't used to have email associated with it.  I recently updated it to have email enabled, but I'm not able to login to outlook live with that account.

How can I get around the "Something went wrong and we can't sign you in right now. Please try again later" error, or determine what the problem is?  I waited about a month but I'm still having the same problem.  I would really like to get email onto this account since it's the account I have all of my other things (xbox, phone, win8) pointed to.

Thanks

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

134 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2012-12-26T16:08:09+00:00

    Hi,

    I have sent you a private message.

    Please check the private message area.

    Thanks!

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2016-06-08T08:47:17+00:00
    1. How do you access your account? Is it through browser, email client or mail app?
    2. Did you make any changes prior to the issue?
    3. When you log into your account does it say Outlook.com or Outlook Email/Mail at the top left corner?

    Is this a joke?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2016-03-29T15:52:14+00:00

    There are no sites listed in Trusted Sites - I would have provided a screen shot but unable to paste screenshot

    Control Panel - click on Internet Options - go to Security tab - click on Trusted Sites-    Delete any programs that refer to email

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2016-03-29T15:40:03+00:00

    help when ever i log in it goes to my inbox then it says error

    your mailbox isnt avaiable right now plz wait 30 seconds and try to access it again

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2012-12-21T20:43:49+00:00

    I have investigated your account and it appears that your account is currently inactive. Please try to contact your domain admin about this issue.

    Thanks for taking a look, unfortunately this is incorrect.  I am the domain admin and all of our other domain accounts are working great.  At some point this one was moved from just a Live (Microsoft) Account to have email capabilities.  However, the mail portion has never worked.  This account is used for all of my billing use (or xbox.com, etc), except then when I try to log into outlook.com (or even other live.com assets) I will receive this error.  This account is not the domain admin account although I once was going to use it for that, which is why it might be confusing (i.e. domains.live.com shows an old domain registration there because this isn't the admin account for the domain).

    There is something wrong with the way this account is registered, and based on how the URL redirects about 10 times while trying to login to outlook.com before failing it would appear there is something in an invalid state.

    Can you please take another look?  It would appear that your above investigation is incorrect.

    Thanks

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments