I want to change the default page after signing out from Outlook.com

Anonymous
2014-01-08T14:17:38+00:00

In August 2013 I asked a question on this community about how to change the default page after signing out of Outlook.com.  Since opening my email address in July, every time when I sign out it goes to MSN.co.uk - a page I do not want.  I want this go to MSN.co.nz, for my country.  I have looked for settings to change this - but nothing is available on the outlook.com settings. And yes - before anyone asks me - my details all CLEARLY state New Zealand as my country on my profile. I have checked this multiple upon multiple times.

I have asked for solutions but no luck so far. In replies from the Microsoft Community, various suggestions have been provided and webpages to contact - which I have done.  But those websites either tell me to check my country details (doh!...as if I am that stupid), don't reply or send me to other webpage - which simply repeats the previous responses.

We can land space vehicles on Mars, do complex brain surgery, find the Higgs Boson, see distant stars and planets...yet no one can provide a simple solution to this??  I may not be a computer genius, but seriously, come on...solving this can't really be this hard.

Can anyone shed some specific and direct solutions to this?

Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2014-09-16T00:04:11+00:00

    Hi MurrayNZ,John Smithies,biddy_bid,

    Thank you for reaching back to us here in Microsoft Community Forum. 

    The default country for the MSN homepage is set up based from the country you choose when you register your Microsoft account.

    To verify this further, can you please provide us your email address/es on the private thread. 

    Thanks,

    The default country for the msn homepage USED to be set up based on the country chosen when registered, but microsoft has stuffed around with pointless cosmetic changes, and somehow altered this. For a while I was getting a screen asking me to choose between ninemsn and msn, which was annoying enough, but now I'm getting sent to ukmsn. A more cynical person might think microsoft intentionally caused this issue to force people to set their country site as their homepage?

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  2. Anonymous
    2014-09-16T17:06:13+00:00

    Greetings BNAVZ,

    You have come to the right place and we, at Microsoft Support, will do our best to help you resolve this matter wherein your are being redirected to ninemsn/ukmsn when signing out on Outlook.com. In this case, please provide us the following:

    • Affected accounts

    • Results from Bing.com Diagnostic URL (http://www.bing.com:80/fd/diagnostics.aspx)

    • Fiddler Trace

    Please post the information via the private message that I have created for you.

    You need to be signed in to the Microsoft Community forum to view the link. Just click on "You have a private reply to this message"

    link just above your post to view the message.  

    Thanks!

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  3. Anonymous
    2014-09-17T13:51:56+00:00

    Yes, it seems my home computer is behaving as my work computer and defaulting back the NZ MSN webpage.  Long may this continue.

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  4. Anonymous
    2014-09-17T13:59:46+00:00

    Hi Francis_S

    All seems to have been solved finally...after over a year of posting comments.  I just hope this is not a temporary solution...if so I will be back.

    I must say the Microsoft Support team are very inefficent for it to take this long to resolve just a simple issue.  Some of the responses have been nothing short of useless and most (if not all) comments from moderators have not bothered to read the previous posts to understand the thread.  I trust Microsoft has learnt from this in some way. You can do better in supporting your customers.

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  5. Anonymous
    2014-09-30T01:17:34+00:00

    Hi Murray,  ( And others that read this)

    It looks as though I may have spoken to soon, this is a message I just sent to the support team.

    Have you had any issues??? Dont tell me the bug is back???

    I have had the problem with the sign out page going to MSM USA, after many messages and contacts on the forum page regarding this issue on September 6 everything went back to normal, but today I was checking my mail on sign out it went to my Melbourne Nine MSM home page. Then I checked again later and its now going to USA. I have two accounts and they are both going to MSN USA, what is going on???

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