Error "You're currently signed in with an Office 365 email account, which can't be used with Outlook.com".

Anonymous
2013-07-27T03:54:23+00:00

I cannot sign into my Outlook.com account. I get error message**"**You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please clickhereto sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account)".

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-07-27T03:55:44+00:00

You are receiving the error: ***“******You're currently signed in with an Office 365 email account, which can't be used with Outlook.com”*because of the following reasons:

  1. Your Microsoft account was registered or still registered in Office 365.
  2. Your Microsoft account ends with .edudomain extension name and is being managed by your University domain administrator.

Please follow the instructions below to prevent receiving the error message when accessing your account.

  1. Make sure that you are using a different browser or try InPrivate Browsing (IE) / Incognito mode (Chrome) as this will keep your sessions separate and at least allow different sessions per window. You can visit this link for additional reference.
  2. Try to log into http://*mail.**office365**.com*

If your Microsoft account was registered or still registered in Office 365:

  1. Make sure that you're signed out from any Microsoft services.
  2. Optimize your browser by clearing its cache and cookies. You may follow the instructions in this **link** on how to do it.
  3. Then, sign into your account through this link: https://login.microsoftonline.com/  . You should not encounter the error message again.

If your Microsoft account ends with .edu domain extension name and is being managed by your University domain administrator:

  1. Make sure that you're signed out from any Microsoft services.
  2. Optimize your browser by clearing its cache and cookies. You may follow the instructions in this **link** on how to do it.
  3. Sign in to your account through http://www.outlook.com/\[yourdomainextensionname\] Example: Your email address ******@sample.edu. You should sign in throughhttp://www.outlook.com/sample.edu
  4. Please try to contact your University domain administrator and check for possible issues.

Thanks!

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  1. Anonymous
    2013-08-17T04:40:35+00:00

    I cannot sign into my Outlook.com account. I get error message**"**You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please clickhereto sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account)".

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  2. Anonymous
    2013-08-17T19:55:03+00:00

    "I'm willing to provide all the information needed to investigate this issue."

    Can you please get back to me as soon as possible? I need access to my email address immediately for school purposes and I've got deadlines to meet - I can't do that without access to my email account.

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  3. Anonymous
    2013-08-17T21:30:09+00:00

    I have 2 outlook accounts, both .edu 

    @alum.uncw.edu and @bravemail.uncp.edu

    I am able to access my bravemail account through Braveweb on our school's website. The other, being an alumni email address, I have always accessed through outlook.com until yesterday. I started getting this error message:

    " You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please clickhereto sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account)".

    I followed the directions for accounts ending in .edu with no luck. If I go to http://www.outlook.com/alum.uncw.edu, as the instructions say to do to log in I get this error message:

    We don't recognize this user ID or password

    Make sure you typed the user ID assigned to you by your organization. It usually looks like someone@example.com or ******@example.onmicrosoft.com. And check to make sure you typed the correct password.

    This is the e-mail address that I use for everything! I am expecting e-mails for potential job opportunities, etc. that are quite important. This issue needs to be addressed and fixed ASAP!

    Help please! Thanks

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  4. Anonymous
    2013-08-18T03:03:53+00:00

    I didn't do anything with my Outlook emails.I don't understood...,what's happen???

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