Error "You're currently signed in with an Office 365 email account, which can't be used with Outlook.com".

Anonymous
2013-07-27T03:54:23+00:00

I cannot sign into my Outlook.com account. I get error message**"**You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please clickhereto sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account)".

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-07-27T03:55:44+00:00

You are receiving the error: ***“******You're currently signed in with an Office 365 email account, which can't be used with Outlook.com”*because of the following reasons:

  1. Your Microsoft account was registered or still registered in Office 365.
  2. Your Microsoft account ends with .edudomain extension name and is being managed by your University domain administrator.

Please follow the instructions below to prevent receiving the error message when accessing your account.

  1. Make sure that you are using a different browser or try InPrivate Browsing (IE) / Incognito mode (Chrome) as this will keep your sessions separate and at least allow different sessions per window. You can visit this link for additional reference.
  2. Try to log into http://*mail.**office365**.com*

If your Microsoft account was registered or still registered in Office 365:

  1. Make sure that you're signed out from any Microsoft services.
  2. Optimize your browser by clearing its cache and cookies. You may follow the instructions in this **link** on how to do it.
  3. Then, sign into your account through this link: https://login.microsoftonline.com/  . You should not encounter the error message again.

If your Microsoft account ends with .edu domain extension name and is being managed by your University domain administrator:

  1. Make sure that you're signed out from any Microsoft services.
  2. Optimize your browser by clearing its cache and cookies. You may follow the instructions in this **link** on how to do it.
  3. Sign in to your account through http://www.outlook.com/\[yourdomainextensionname\] Example: Your email address ******@sample.edu. You should sign in throughhttp://www.outlook.com/sample.edu
  4. Please try to contact your University domain administrator and check for possible issues.

Thanks!

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  1. Anonymous
    2013-07-29T07:39:35+00:00

    "I'm willing to provide all the information needed to investigate this issue."

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  2. Anonymous
    2013-07-29T09:48:21+00:00

    Jan_C. In my case I never had and I do not want to have office 356. In my case this is what is happened and I now get this terrible message above:

    I tried to log on to my normal hotmail account and by accident the advertisement that was in the page (office 356) came on top. As it is the same lay out with my normal email, except the orange colour. I thought is an update of my normal email account so I logged in. Since then I can't access my emails or my account and when I called customer service they asked me for £65!!!!

    How can I delete any connections that my email account has with office 356 and then hopefully I will be able to log in on my normal email account? I have 5 years of work emails on this account and it is dreadful to think that I will loose them all.

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  3. Anonymous
    2013-07-29T16:00:21+00:00

    I'm having the same issue. I've been unable to access this account for a long time now. I'm willing to provide all the information needed to investigate this issue.

    Please help. It seems like a lot of people are having the same issue and not getting any help with it.

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  4. Anonymous
    2013-07-29T16:01:21+00:00

    Same here Andy. I've had this e-mail account since college, and our college accounts transfer with us, we can keep it however long we need it. Well, I've always used it, and now I'm afraid I'm going to lose a bunch of valuable information.

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