Error "You're currently signed in with an Office 365 email account, which can't be used with Outlook.com".

Anonymous
2013-07-27T03:54:23+00:00

I cannot sign into my Outlook.com account. I get error message**"**You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please clickhereto sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account)".

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-07-27T03:55:44+00:00

You are receiving the error: ***“******You're currently signed in with an Office 365 email account, which can't be used with Outlook.com”*because of the following reasons:

  1. Your Microsoft account was registered or still registered in Office 365.
  2. Your Microsoft account ends with .edudomain extension name and is being managed by your University domain administrator.

Please follow the instructions below to prevent receiving the error message when accessing your account.

  1. Make sure that you are using a different browser or try InPrivate Browsing (IE) / Incognito mode (Chrome) as this will keep your sessions separate and at least allow different sessions per window. You can visit this link for additional reference.
  2. Try to log into http://*mail.**office365**.com*

If your Microsoft account was registered or still registered in Office 365:

  1. Make sure that you're signed out from any Microsoft services.
  2. Optimize your browser by clearing its cache and cookies. You may follow the instructions in this **link** on how to do it.
  3. Then, sign into your account through this link: https://login.microsoftonline.com/  . You should not encounter the error message again.

If your Microsoft account ends with .edu domain extension name and is being managed by your University domain administrator:

  1. Make sure that you're signed out from any Microsoft services.
  2. Optimize your browser by clearing its cache and cookies. You may follow the instructions in this **link** on how to do it.
  3. Sign in to your account through http://www.outlook.com/\[yourdomainextensionname\] Example: Your email address ******@sample.edu. You should sign in throughhttp://www.outlook.com/sample.edu
  4. Please try to contact your University domain administrator and check for possible issues.

Thanks!

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  1. Anonymous
    2013-08-06T13:01:00+00:00

    Any body help me please, nothing is working and its now 4 days I couldn't access my email .........................

    Hi Saif,

     

    As a Ex Middlesex university studen also I would advise trying my solution which worked for me.

     

    Instead of SU***@live.mdx.ac.uk it has now changed to SU***@mdxalumni.co.uk

     

    Try using this to log into the Office 365 Login page and you should get access hopefully.

     

    Hope this helps

    D

    That solved my problem and after so many days I was able to login again.

    "Thanks" is a very small word so will not say for what you have done for me.

    Will just say Wish if i could kiss you.

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  2. Anonymous
    2013-08-06T13:25:35+00:00

    I emailed my Uni (UWE - fantastic IT dept) and they responded to my mail within 2 mins (more help already than Microsoft are giving by the looks of it..) and they gave the below link which is new:

    www.outlook.com/live.uwe.ac.uk

    Note this is for UWE students, but you may be able to change the UWE part to your education address.

    The 'live.uwe.ac.uk' bit is actually in my email address (after the '@') so you may want to try replacing this whole chunk with whatever comes after the @ in your email address.

    If presented with you cannot sign in message, click sign out, then close and reopen your browser and you will be able to log in.  If this still does not work, you may need to restart your PC as I had to do. 

    Hope this helps as this is a really frustrating issue :o)

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  3. Anonymous
    2013-08-06T17:38:19+00:00

    Thankssssssssssssssssssssssssss a lot for your helpppppppppppppp!!!!!!

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  4. Anonymous
    2013-08-06T18:49:44+00:00

    Please I beg of you, can microsoft please help me access my email with a edu domain. Im dying

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