Error "You're currently signed in with an Office 365 email account, which can't be used with Outlook.com".

Anonymous
2013-07-27T03:54:23+00:00

I cannot sign into my Outlook.com account. I get error message**"**You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please clickhereto sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account)".

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-07-27T03:55:44+00:00

You are receiving the error: ***“******You're currently signed in with an Office 365 email account, which can't be used with Outlook.com”*because of the following reasons:

  1. Your Microsoft account was registered or still registered in Office 365.
  2. Your Microsoft account ends with .edudomain extension name and is being managed by your University domain administrator.

Please follow the instructions below to prevent receiving the error message when accessing your account.

  1. Make sure that you are using a different browser or try InPrivate Browsing (IE) / Incognito mode (Chrome) as this will keep your sessions separate and at least allow different sessions per window. You can visit this link for additional reference.
  2. Try to log into http://*mail.**office365**.com*

If your Microsoft account was registered or still registered in Office 365:

  1. Make sure that you're signed out from any Microsoft services.
  2. Optimize your browser by clearing its cache and cookies. You may follow the instructions in this **link** on how to do it.
  3. Then, sign into your account through this link: https://login.microsoftonline.com/  . You should not encounter the error message again.

If your Microsoft account ends with .edu domain extension name and is being managed by your University domain administrator:

  1. Make sure that you're signed out from any Microsoft services.
  2. Optimize your browser by clearing its cache and cookies. You may follow the instructions in this **link** on how to do it.
  3. Sign in to your account through http://www.outlook.com/\[yourdomainextensionname\] Example: Your email address ******@sample.edu. You should sign in throughhttp://www.outlook.com/sample.edu
  4. Please try to contact your University domain administrator and check for possible issues.

Thanks!

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  1. Anonymous
    2013-08-05T01:33:28+00:00

    This is related though carried onto another problem.

    Since March 2013 I have had two complete W8 reinstallations, five refreshes, and one other where I removed Office 10 and Microsoft operational files and fed them back into the System.

    There is nothing wrong with my computer I have checked it thoroughly.

    Yesterday I was up and running at 8:30am until 3:47am then my apps stopped working and e-mailing was difficult.


    Stopped Working 4/08/2013 between 3:47pm and 8:14pm> shutdown and broken since.


    Apps stopped working the lot. If I clicked on Store it would vanish etc.


    Printout of last stoppage


    Description

    Faulting Application Path:              C:\Windows\System32\WWAHost.exe

    Problem signature

    Problem Event Name:                      MoAppCrash

    Package Full Name:                          microsoft.windowscommunicationsapps_17.0.1119.516_x86__8wekyb3d8bbwe

    Application Name:                           praid:Microsoft.WindowsLive.Mail

    Application Version:                         6.2.9200.16384

    Application Timestamp:                   50107c7f

    Fault Module Name:                        KERNELBASE.dll

    Fault Module Version:                      6.2.9200.16384

    Fault Module Timestamp:                5010acfa

    Exception Code:                                00000004

    Exception Offset:                              0001277c

    OS Version:                                        6.2.9200.2.0.0.256.48

    Locale ID:                                           3081

    Additional Information 1:                a8f4

    Additional Information 2:                a8f470c7ed1ada9a7fa8e48918617da4

    Additional Information 3:                4093

    Additional Information 4:                4093c2582800c018aba3641a757463c3

    Extra information about the problem

    Bucket ID:                                          bb26fd767b56daa62cd2007dcb1d4a39 (-635824339)

    It seems I do not have worry about hackers, for instance, all my Apps have bolted through a gateway and are staring at me through the fence. No, it is the opposite; Security has incarcerated me in Gulag W8 and will not let me join in the fun.

    Again, after a bit of eyebrow scratching and staring at a clock face for about ten minutes I know what happened.

    Over the past five months my computer has had crashes in between downloading games into my “Games” folder. In the games reality world you cannot be anonymous you have to have an alter ego; I first received a nominated name of e..yballoon. and under that non de plume deposited (AUS)$16 in the Microsoft toy box, a few skid marks later I am rebirthed and downgraded under the name Grubbi….. and this is where the problem arose -I made a perfectly logical mistake.

    Yesterday, I decided to buy some ammo for a game, Microsoft warned “This transaction must be preceded with once started”. I was required to divulge my name and address and banking details which I processed—I thought.

    When I divulged an identical set of details under a different gaming name I once again became an outcast and all contact with my M applications were prohibited—MS thought I was a crook.

    This morning I checked my User Profiles (very sluggish opening): DEFAULT PROFILE 1.36MB Local 3/… …(me) \John 187.GB Local4/ (I am still there)

    Charm bar>settings>advanced

    Reliability History

    4/08/2013 8:15pm Microsoft Apps Stopped Working> and a list of apps.

    Critical Events Today

    Advanced System Settings stopped responding 8:33am 5/08/2013

    I have no idea what Net 2 plays in this matter.

    Looks like I am on the untrusted list again.

    If you could please extract the necessary files to get me up and running again it would be appreciated.

    Lucky to get e-mail away

    Regards,

    John

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  2. Anonymous
    2013-08-05T05:15:02+00:00

    "I'm willing to provide all the information needed to investigate this issue"

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  3. Anonymous
    2013-08-05T05:20:13+00:00

    I cannot sign into my Outlook.com account. I get error message**"**You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please clickhereto sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account)".

    Same problem, I have tried the solutions given and they do not work. Ive tried contacting support and they have no idea how to fix this.

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  4. Anonymous
    2013-08-05T14:18:49+00:00

    I would like to access my school email its frustrating i get  the same message every time. When will I be able to access my email when did Outlook change its policy of access.

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