Error "You're currently signed in with an Office 365 email account, which can't be used with Outlook.com".

Anonymous
2013-07-27T03:54:23+00:00

I cannot sign into my Outlook.com account. I get error message**"**You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please clickhereto sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account)".

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-07-27T03:55:44+00:00

You are receiving the error: ***“******You're currently signed in with an Office 365 email account, which can't be used with Outlook.com”*because of the following reasons:

  1. Your Microsoft account was registered or still registered in Office 365.
  2. Your Microsoft account ends with .edudomain extension name and is being managed by your University domain administrator.

Please follow the instructions below to prevent receiving the error message when accessing your account.

  1. Make sure that you are using a different browser or try InPrivate Browsing (IE) / Incognito mode (Chrome) as this will keep your sessions separate and at least allow different sessions per window. You can visit this link for additional reference.
  2. Try to log into http://*mail.**office365**.com*

If your Microsoft account was registered or still registered in Office 365:

  1. Make sure that you're signed out from any Microsoft services.
  2. Optimize your browser by clearing its cache and cookies. You may follow the instructions in this **link** on how to do it.
  3. Then, sign into your account through this link: https://login.microsoftonline.com/  . You should not encounter the error message again.

If your Microsoft account ends with .edu domain extension name and is being managed by your University domain administrator:

  1. Make sure that you're signed out from any Microsoft services.
  2. Optimize your browser by clearing its cache and cookies. You may follow the instructions in this **link** on how to do it.
  3. Sign in to your account through http://www.outlook.com/\[yourdomainextensionname\] Example: Your email address ******@sample.edu. You should sign in throughhttp://www.outlook.com/sample.edu
  4. Please try to contact your University domain administrator and check for possible issues.

Thanks!

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  1. Anonymous
    2013-08-04T14:13:29+00:00

    "I'm willing to provide all the information needed to investigate this issue." My issue has not been fixed.

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  2. Anonymous
    2013-08-04T14:22:39+00:00

    I am having the same issue with receiving the error message when attempting to login to my university email address "You're currently signed in with an Office 365 email account, which can't be used with Outlook.com". 

     I'm willing to provide all the information needed to investigate this issue.

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  3. Anonymous
    2013-08-04T14:26:02+00:00

    I had the same problem for quite some time, I tried everything that has been suggested and more... it did not work...

    I'm a graduate student so now longer at the uni... nevertheless I contacted the uni IT department and after about 3 emails they said they would change my password... FINNALY I could get back onto my email, apparently other graduates have had the same problem and this worked.

    So if you've got and edu address (or any institution) it may be worth getting IT to try this?

    hope this may help some people

    good look people :)

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  4. Anonymous
    2013-08-04T16:20:30+00:00

    I'm willing to provide all the information needed to investigate this issue."

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