Error "You're currently signed in with an Office 365 email account, which can't be used with Outlook.com".

Anonymous
2013-07-27T03:54:23+00:00

I cannot sign into my Outlook.com account. I get error message**"**You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please clickhereto sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account)".

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Anonymous
2013-07-27T03:55:44+00:00

You are receiving the error: ***“******You're currently signed in with an Office 365 email account, which can't be used with Outlook.com”*because of the following reasons:

  1. Your Microsoft account was registered or still registered in Office 365.
  2. Your Microsoft account ends with .edudomain extension name and is being managed by your University domain administrator.

Please follow the instructions below to prevent receiving the error message when accessing your account.

  1. Make sure that you are using a different browser or try InPrivate Browsing (IE) / Incognito mode (Chrome) as this will keep your sessions separate and at least allow different sessions per window. You can visit this link for additional reference.
  2. Try to log into http://*mail.**office365**.com*

If your Microsoft account was registered or still registered in Office 365:

  1. Make sure that you're signed out from any Microsoft services.
  2. Optimize your browser by clearing its cache and cookies. You may follow the instructions in this **link** on how to do it.
  3. Then, sign into your account through this link: https://login.microsoftonline.com/  . You should not encounter the error message again.

If your Microsoft account ends with .edu domain extension name and is being managed by your University domain administrator:

  1. Make sure that you're signed out from any Microsoft services.
  2. Optimize your browser by clearing its cache and cookies. You may follow the instructions in this **link** on how to do it.
  3. Sign in to your account through http://www.outlook.com/\[yourdomainextensionname\] Example: Your email address ******@sample.edu. You should sign in throughhttp://www.outlook.com/sample.edu
  4. Please try to contact your University domain administrator and check for possible issues.

Thanks!

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  1. Anonymous
    2013-08-01T00:32:09+00:00

    I think it's a .edu thing. Mine hasn't been working for a few days now as well.

    Yes, mine was also an edu problem.

    My situation has been cleared up through my university. I'd encourage all students out there experiencing this issue to get in touch with their university.

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  2. Anonymous
    2013-08-01T02:02:47+00:00

    I am having the same issue, should you also remove your account from the mobile device. This is the only access to my email, I have had for the past 3 weeks.

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  3. Anonymous
    2013-08-01T08:29:54+00:00

    I had the same message, I eventually went to my schools page and there was a notice on emails which said the site to sign in to our school emails changed to http://mail.office365.com/ 

    I hope this helps!

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  4. Anonymous
    2013-08-01T08:32:18+00:00

    I had the same issue, I went to my schools website and there was a notice that the sign in site had changed to http://mail.office365.com/  maybe you can try signing in there, I hope this helps!

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