Error "You're currently signed in with an Office 365 email account, which can't be used with Outlook.com".

Anonymous
2013-07-27T03:54:23+00:00

I cannot sign into my Outlook.com account. I get error message**"**You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please clickhereto sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account)".

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Anonymous
2013-07-27T03:55:44+00:00

You are receiving the error: ***“******You're currently signed in with an Office 365 email account, which can't be used with Outlook.com”*because of the following reasons:

  1. Your Microsoft account was registered or still registered in Office 365.
  2. Your Microsoft account ends with .edudomain extension name and is being managed by your University domain administrator.

Please follow the instructions below to prevent receiving the error message when accessing your account.

  1. Make sure that you are using a different browser or try InPrivate Browsing (IE) / Incognito mode (Chrome) as this will keep your sessions separate and at least allow different sessions per window. You can visit this link for additional reference.
  2. Try to log into http://*mail.**office365**.com*

If your Microsoft account was registered or still registered in Office 365:

  1. Make sure that you're signed out from any Microsoft services.
  2. Optimize your browser by clearing its cache and cookies. You may follow the instructions in this **link** on how to do it.
  3. Then, sign into your account through this link: https://login.microsoftonline.com/  . You should not encounter the error message again.

If your Microsoft account ends with .edu domain extension name and is being managed by your University domain administrator:

  1. Make sure that you're signed out from any Microsoft services.
  2. Optimize your browser by clearing its cache and cookies. You may follow the instructions in this **link** on how to do it.
  3. Sign in to your account through http://www.outlook.com/\[yourdomainextensionname\] Example: Your email address ******@sample.edu. You should sign in throughhttp://www.outlook.com/sample.edu
  4. Please try to contact your University domain administrator and check for possible issues.

Thanks!

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  1. Anonymous
    2013-08-01T14:23:58+00:00

    I could kiss you!!! After all the trawling through pages and pages of unbearable IT jargon. This was so simple. Log out of absolutely everything, go to mail.office365.com and log in using the email that is impossible to log in from everywhere else!! whoop whoop! THANK YOU

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  2. Anonymous
    2013-08-01T11:38:55+00:00

    I'm willing to provide all the information needed to investigate this issue

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  3. Anonymous
    2013-08-01T08:32:18+00:00

    I had the same issue, I went to my schools website and there was a notice that the sign in site had changed to http://mail.office365.com/  maybe you can try signing in there, I hope this helps!

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  4. Anonymous
    2013-08-01T08:29:54+00:00

    I had the same message, I eventually went to my schools page and there was a notice on emails which said the site to sign in to our school emails changed to http://mail.office365.com/ 

    I hope this helps!

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