Error "You're currently signed in with an Office 365 email account, which can't be used with Outlook.com".

Anonymous
2013-07-27T03:54:23+00:00

I cannot sign into my Outlook.com account. I get error message**"**You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please clickhereto sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account)".

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-07-27T03:55:44+00:00

You are receiving the error: ***“******You're currently signed in with an Office 365 email account, which can't be used with Outlook.com”*because of the following reasons:

  1. Your Microsoft account was registered or still registered in Office 365.
  2. Your Microsoft account ends with .edudomain extension name and is being managed by your University domain administrator.

Please follow the instructions below to prevent receiving the error message when accessing your account.

  1. Make sure that you are using a different browser or try InPrivate Browsing (IE) / Incognito mode (Chrome) as this will keep your sessions separate and at least allow different sessions per window. You can visit this link for additional reference.
  2. Try to log into http://*mail.**office365**.com*

If your Microsoft account was registered or still registered in Office 365:

  1. Make sure that you're signed out from any Microsoft services.
  2. Optimize your browser by clearing its cache and cookies. You may follow the instructions in this **link** on how to do it.
  3. Then, sign into your account through this link: https://login.microsoftonline.com/  . You should not encounter the error message again.

If your Microsoft account ends with .edu domain extension name and is being managed by your University domain administrator:

  1. Make sure that you're signed out from any Microsoft services.
  2. Optimize your browser by clearing its cache and cookies. You may follow the instructions in this **link** on how to do it.
  3. Sign in to your account through http://www.outlook.com/\[yourdomainextensionname\] Example: Your email address ******@sample.edu. You should sign in throughhttp://www.outlook.com/sample.edu
  4. Please try to contact your University domain administrator and check for possible issues.

Thanks!

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  1. Anonymous
    2013-08-22T15:18:42+00:00

    This is getting all very annoying. Obviously this issue has gone on for quite some time and nobody has done anything about it to date. I have tried all of the various ways that people say they have gotten it to work...but it does not work for me.

    Is anyone out there that can help at all. Obviously none of us are alone in this as the first thread on this got so long that they separated it into a new thread. This is ridiculous to have this many people complaining about the same topic and there being no resolution.

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  2. Anonymous
    2013-08-22T13:55:07+00:00

    Good-bye.  I will be using gmail from now on.  Thank God I didn't have anything of great importance on this email account.  Seeing people missing job opportunities, etc. because of this garbage makes me sick to my stomach.  Ridiculous.

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  3. Anonymous
    2013-08-22T13:26:38+00:00

    Old university account which is synced and working with iphone sending me the following message when i log in on my laptop -

    You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please click here to sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account).

    . Have tried the recommended 'fixes' on here. Need access asap as contains importnat bank information for going travelling next month.

    I have tried the above and cannot get this to work.

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  4. Anonymous
    2013-08-22T01:14:18+00:00

    I have tried all the steps and I am still unable to access my school email address.  I get the error message everytime.  I have cleared everything on my web browser.  I have downloaded a new browser.  I tried all the links you have advised and the error message still follows.  I would really appreciate a solution so I can view my emails.  It's very important I do so. 

    Sincerely,

    Landon

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