Error "You're currently signed in with an Office 365 email account, which can't be used with Outlook.com".

Anonymous
2013-07-27T03:54:23+00:00

I cannot sign into my Outlook.com account. I get error message**"**You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please clickhereto sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account)".

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Anonymous
2013-07-27T03:55:44+00:00

You are receiving the error: ***“******You're currently signed in with an Office 365 email account, which can't be used with Outlook.com”*because of the following reasons:

  1. Your Microsoft account was registered or still registered in Office 365.
  2. Your Microsoft account ends with .edudomain extension name and is being managed by your University domain administrator.

Please follow the instructions below to prevent receiving the error message when accessing your account.

  1. Make sure that you are using a different browser or try InPrivate Browsing (IE) / Incognito mode (Chrome) as this will keep your sessions separate and at least allow different sessions per window. You can visit this link for additional reference.
  2. Try to log into http://*mail.**office365**.com*

If your Microsoft account was registered or still registered in Office 365:

  1. Make sure that you're signed out from any Microsoft services.
  2. Optimize your browser by clearing its cache and cookies. You may follow the instructions in this **link** on how to do it.
  3. Then, sign into your account through this link: https://login.microsoftonline.com/  . You should not encounter the error message again.

If your Microsoft account ends with .edu domain extension name and is being managed by your University domain administrator:

  1. Make sure that you're signed out from any Microsoft services.
  2. Optimize your browser by clearing its cache and cookies. You may follow the instructions in this **link** on how to do it.
  3. Sign in to your account through http://www.outlook.com/\[yourdomainextensionname\] Example: Your email address ******@sample.edu. You should sign in throughhttp://www.outlook.com/sample.edu
  4. Please try to contact your University domain administrator and check for possible issues.

Thanks!

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  1. Anonymous
    2013-07-29T02:59:03+00:00

    I have been experiencing this for weeks now.  I've cleared cookies multiple times, tried different internet browsers, and different computers.  I have contacted the school but was told that Microsoft still has not gotten back to them.  I am wondering if this issue is seriously being looked into.  It is quite frustrating to go through the steps given to you with not even the slightest bit of headway.  Any additional information on how to correct this problem would be greatly appreciated.

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  2. Anonymous
    2013-07-28T21:51:36+00:00

    I'm willing to provide all the information needed to investigate this issue.

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  3. Anonymous
    2013-07-28T16:01:23+00:00

    I'm willing to provide all the information necessary to investigate this issue

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  4. Anonymous
    2013-07-28T00:09:54+00:00

    Jen:

    The instructions below do not work for me.  I have been unable to access my outlook.com account for around nine months now.

    My primary Live Id uses a cornell.edu alumnus email account, which is basically an email forwarding service.  When Cornell deployed Office 365, the account stopped working on Outlook.

    cf http://answers.microsoft.com/en-us/windowslive/forum/mail-signin/cant-access-outlookcom-with-microsoft-account-with/c7ffe076-fb77-4514-82a4-7bd2e83337b7

    I've submitted Fiddler traces twice now, and I've been asked to be patient several times in these forums by Microsoft support.  I'm still being patient, but I'd really appreciate a substantial update on why I can't access outlook.com

    On May 30th on the earlier thread, you wrote the following: "The Product Team is extensively investigating this issue. We will immediately update this thread once we receive the complete details."  Have the complete details been received yet?

    I should add that the solutions provided do not work for me.

    If I attempt to log into https://login.microsoftonline.com/ ...

    You are not licensed to use Microsoft Office 365. Before you can begin using Office 365 services, you must have a license assigned to you. If you are an administrator, you can assign yourself a license; otherwise, contact your administrator and request a license to use Office 365.

    If I attempt to log into http://www.outlook.com/cornell.edu...

    A mailbox couldn't be found for xxxy @cornell.edu . If the problem continues, contact your helpdesk.

    If I attempt to log into http://www.outlook.com/ ...

    This account can't be used to access Outlook.com. You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please click here to sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account).

    Needless to say, I'm willing to provide all the information needed to investigate this issue.  Just please do something with it this time.

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