Error "You're currently signed in with an Office 365 email account, which can't be used with Outlook.com".

Anonymous
2013-07-27T03:54:23+00:00

I cannot sign into my Outlook.com account. I get error message**"**You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please clickhereto sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account)".

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-07-27T03:55:44+00:00

You are receiving the error: ***“******You're currently signed in with an Office 365 email account, which can't be used with Outlook.com”*because of the following reasons:

  1. Your Microsoft account was registered or still registered in Office 365.
  2. Your Microsoft account ends with .edudomain extension name and is being managed by your University domain administrator.

Please follow the instructions below to prevent receiving the error message when accessing your account.

  1. Make sure that you are using a different browser or try InPrivate Browsing (IE) / Incognito mode (Chrome) as this will keep your sessions separate and at least allow different sessions per window. You can visit this link for additional reference.
  2. Try to log into http://*mail.**office365**.com*

If your Microsoft account was registered or still registered in Office 365:

  1. Make sure that you're signed out from any Microsoft services.
  2. Optimize your browser by clearing its cache and cookies. You may follow the instructions in this **link** on how to do it.
  3. Then, sign into your account through this link: https://login.microsoftonline.com/  . You should not encounter the error message again.

If your Microsoft account ends with .edu domain extension name and is being managed by your University domain administrator:

  1. Make sure that you're signed out from any Microsoft services.
  2. Optimize your browser by clearing its cache and cookies. You may follow the instructions in this **link** on how to do it.
  3. Sign in to your account through http://www.outlook.com/\[yourdomainextensionname\] Example: Your email address ******@sample.edu. You should sign in throughhttp://www.outlook.com/sample.edu
  4. Please try to contact your University domain administrator and check for possible issues.

Thanks!

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  1. Anonymous
    2013-08-20T12:11:15+00:00

    I have had this problem for the past three months and have followed the instructions listed below to no avail. Can Microsoft please rectify this problem for me as I need access to this account immediately and am getting increasingly irritated with their lack of support.

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  2. Anonymous
    2013-08-20T06:40:02+00:00

    A great thing Hotmail becoming Outlook. I run a flower delivery website on a shopping cart that does not provide web mail access so you can see the problems arising if on the move and no smart phone.

    The main issue is, although we are able to add another email to our outlook account, that once I change the passwords to the additional email account, email still keep coming through without a problem or request to enter new password.

    This is somewhat frightening as we had an employee that left the company and he was still able to read emails and post, even though I changed the passwords.

    Bug???

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  3. Anonymous
    2013-08-20T04:50:24+00:00

    Wow. This is unbelievable. Did not occur to you that people might have a Hotmail account and a university account?

    I am astounded how difficult this has been. 2 days, many Google searches, one potentially failed assignment and finally I can get into my University email.

    And now I am terrified of ending this session, closing my browser or doing anything that will mean having to go through this BS again to get into my email.

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  4. Anonymous
    2013-08-20T01:06:53+00:00

    I still can't access either one of my accounts. I can't access my live or hotmail. I did  the 13 ways to clear the cache from my browser. I really need my accounts! Because I use them for everything.

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