Calendar subscription does not refresh

Anonymous
2013-05-10T10:17:57+00:00

In outlook.com I subscribed to my TripIt calendar feed. In outlook.com I went to Import > Subscribe, and entered the ical feed URL that I got from TripIt. The URL looks like this (redacted for privacy reasons): https://www.tripit.com/feed/ical/private/<<long id here>>/tripit.ics. The initial import worked perfectly and all the events from TripIt show as expected in my outlook.com calendar.

However, outlook.com has not tried to refresh the feed for two days now, and, consequently, changes are not shown in outlook.com. Now, other software in which I imported the exact same feed, e.g. the OS X calendar app and my Google calendar, do see the updates just fine. Only outlook.com does not refresh the feed, at least not in over 48 hours now.

Outlook | Web | Outlook.com | Calendar

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-07-26T13:56:19+00:00

    Dear Microsoft,

    What kind of investigation is this? It's been 2 1/2 months (at least) and still no resolution. If you want people to use outlook.com and Windows 8 then you need to make this functionality work and do so in a timely manner. This level of customer service is unacceptable and reflects very badly on Microsoft. Is it that difficult that it takes months to resolve? Please provide an update.

    Thanks,

    Aaron

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  2. Anonymous
    2013-07-20T22:06:09+00:00

    Oh I'd be interested too. If I could just get outlook.com calendar working properly, then I could actually get some use from the all-new Windows 8 Calendar app. Because the app hardly syncs with any external calendars, so they recommend syncing it to outlook.com, and syncing that to the external calendars. Except that outlook.com evidently can't handle syncing to external calendars either.

    Anyway, I kind of enjoy all these problems. And going on these forums, reading just how helpful Microsoft is being in trying to get to the bottom of these issues regarding the basic functionality of their flagship products. And marvelling at how Microsoft is still in business, really.

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  3. Anonymous
    2013-07-09T17:31:13+00:00

    Hi farrside and DougByers,

    Thank you for posting here at Microsoft Community. Please be informed that this issue is still under investigation. Rest assured that our Support Specialists are doing their best to resolve this concern. We will give you updates as soon as we receive any details or information regarding this issue.

    Your patience and understanding is greatly appreciated.

    Regards.

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  4. Anonymous
    2013-05-23T08:45:39+00:00

    Hi ErikDoe,

    Thank you for providing your affected email address. We have also received the link of the screenshot of the settings of your calendar.

    I have already forwarded this issue to our Product Specialist for further investigation. We appreciate your cooperation in this matter.

    Rest assured that we will update this thread once we receive new information from the escalations team.

    Feel free to post back if you have further questions.

    Regards,

    Johayber T.

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  5. Anonymous
    2013-05-19T07:41:42+00:00

    Hi ErikDoe,

    I've replied on your message in the private message. Please read it.

    Thank you.

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