Can't access Outlook.com with Microsoft account with @cornell.edu email address

Anonymous
2012-10-29T18:45:38+00:00

I've had a Passport / Live Id / Microsoft account for many, many years.  I have all my Microsoft-related context associated with this account, including a Windows Phone.  This account's main email address is an @cornell.edu email address.

Some time ago, I went to Outlook.com with this live id and created a bunch of email aliases, thinking that I might switch my primary email address to an @outlook.com one at some point in time.

Recently, I've been unable to access Outlook.com.  I get the following error:

This account can't be used to access Outlook.com

You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please clickhereto sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account).

I have no relationship to Office365.  However, I suspect that the cause is that the actual Cornell U recently signed up for that service for its email domain, and for some bizarre reason that rendered my own (alumni) cornell.edu account unusable with Outlook.com.

I'm also unable to access my Contacts through the web (I see the same error).  My WP7 devices and Win8 desktop can still use Live contacts, so I assume the API still works.  It's a weird mess.

One of the solutions I considered doing was to switch my live id to my outlook.com alias.  However, since I'm now unable to access the Outlook.com interface, I'm unsure as to how to do that.  If I go to https://account.live.com/ChangeId.aspx, the only domain options I get are live.com and hotmail.com.  If I enter an outlook.com alias as a "different address", it says:

You can't use @outlook.com in your Microsoft account email address. Please try a different email address.

Suggestions?

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2012-11-03T23:55:20+00:00

    Hi,

    Please provide your impacted email address on the private message tab so that we can investigate your issue.

    Note: Make sure that you are signed in to view the private message tab.

    Thanks!

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  2. Anonymous
    2012-11-06T14:04:05+00:00

    Hi,

    If you can't change your account to @outlook.com address, please try to contact your domain admin for support about this issue. It is possible that they can make an adjustment on their end so you would be able to use @outlook.com address.

    Thanks!

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  3. Anonymous
    2012-11-06T17:28:22+00:00

    Thanks for your reply.  The problem is that MICROSOFT won't allow my live id to access Outlook.com, nor change my primary email address to an alias.  This has NOTHING to do with my domain admin.  In fact, I don't have a domain admin.  I'm just a user at home.

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  4. Anonymous
    2012-11-09T02:51:10+00:00

    I am having the same problem. I have been unable to access Outlook.com for two days. Here is the error message I get:

    This account does not have an Outlook Web App mailbox.

    You're currently signed in as ******@outlook.com. Click here to sign out, and then sign in to your Outlook Web App account.

    Tried everything I can think of. I followed the directions in the error message, to no avail. I can access Skydrive and calendar, but not contacts and mail. Not even from Skydrive. Oddly, the mail app shows there are emails there, (169 of them) yet when I click the mail tile, I get that same error message. I know of three others with the same problem just in the last couple of days. Does any one know how to fix this?

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  5. Anonymous
    2012-11-12T14:51:59+00:00

    Hi DMSF,

    The Error: "This account does not have an Outlook Web App mailbox when signing into Outlook.com" should be fixed now. If still encountering the issue, please provide the informations in the Private Message tab I opened for you for us to investigate the issue on our end. Make sure that you're signed-in to this website in order to see the post I created and reply to this main thread if you have provided the informations.

    > Account in Question

    > List of Browsers that you are using together with the versions

    > If you are using multiple computers, please let us know the results if issue persists

    Thanks!

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