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I've had a Passport / Live Id / Microsoft account for many, many years. I have all my Microsoft-related context associated with this account, including a Windows Phone. This account's main email address is an @cornell.edu email address.
Some time ago, I went to Outlook.com with this live id and created a bunch of email aliases, thinking that I might switch my primary email address to an @outlook.com one at some point in time.
Recently, I've been unable to access Outlook.com. I get the following error:
This account can't be used to access Outlook.com
You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please clickhereto sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account).
I have no relationship to Office365. However, I suspect that the cause is that the actual Cornell U recently signed up for that service for its email domain, and for some bizarre reason that rendered my own (alumni) cornell.edu account unusable with Outlook.com.
I'm also unable to access my Contacts through the web (I see the same error). My WP7 devices and Win8 desktop can still use Live contacts, so I assume the API still works. It's a weird mess.
One of the solutions I considered doing was to switch my live id to my outlook.com alias. However, since I'm now unable to access the Outlook.com interface, I'm unsure as to how to do that. If I go to https://account.live.com/ChangeId.aspx, the only domain options I get are live.com and hotmail.com. If I enter an outlook.com alias as a "different address", it says:
You can't use @outlook.com in your Microsoft account email address. Please try a different email address.
Suggestions?
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi, Judith:
It's been over a month. Is anyone actually still investigating this? Is there any further information about what's going on?
Thanks.
Hi Albina25,
We apologize for the inconvenience this matter may have caused you.
In order to resolve this issue, we suggest that you visit the solution article below:
Thank you!
Unfortunately, those solutions aren't what I need. The Current status of the account says "running normally" for all services. In practice, however, I cannot sign in to Outlook.com at all. But I can sign into Skydrive.com no problem?!
Here's the message:
This account can't be used to access Outlook.com
You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please click here to sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account).
Hi,
If you still having issues in signing in to your account, please check the solution on the link below.
I cannot sign into my account. What can I do to solve this issue?
Also, please provide the exact error message received when signing in after you installed Office 365.
Thanks!
I need help! I'm having this same issue since I've installed Office 365 on my home computer. Now I cannot access my work outlook.com email at all!! How can I work if I don't have access to email? Somebody please help