Can't access Outlook.com with Microsoft account with @cornell.edu email address

Hi kytmizuno and mfeingol,

I’m sorry to hear that your issue has not been resolved yet.

I recommend that you sign-out all your accounts first and then clear your browser's cache and temporary internet files to make sure that they are not causing your issue. This is often caused by a corrupted file in the browser. Please clear your browser's cookies by following the instructions on the link below:

**How to Clear Your Browser's Cache**

After doing so, I recommend that you sign-in to https://outlook.com. It is possible that your Personal account and Web App share the same MS Account authentication cookie.

If the issue still not resolved, may I have the impacted email address in the Private Message tab that I have initiated for you for us to investigate the issue on our end.

NOTE: Please signin to this website in order to see the post I created and reply to this main thread if you have provided the information.

Thanks!

 On the scenario you provided, you're trying to login to Outlook.com with your Office 365 account and gave you an error "This account can't be used to access Outlook.com". This is something that will not be fixed, to login to Office 365 account users must either go to their own custom Office 365 URL or go to Outlook.com/domain, for example http://mail.office365.com

You're still not understanding our situation. We don't HAVE Office365 accounts. If I attempt to access email through Office365 it says I don't have an email account.

Outlook.com THINKS we have an Office365 account and blocks us while in reality we don't have an Office365 account.

Hi everyone,

We apologize for the inconvenience this matter may have caused you.

Please be informed that It is stated on the article, http://community.office365.com/en-us/wikis/exchange/2314.aspx , "There is a known issue if user is logging into Office 365 mailbox via OWA and their personal mailbox on outlook.com preview using THE SAME BROWSER". This issue will be fixed. This is because currently Office 365 and Personal accounts share the same Microsoft Account authentication cookie. Workaround is to login to your personal account first and then login to Office 365.

On the scenario you provided, you're trying to login to Outlook.com with your Office 365 account and gave you an error "This account can't be used to access Outlook.com". This is something that will not be fixed, to login to Office 365 account users must either go to their own custom Office 365 URL or go to Outlook.com/domain, for example http://mail.office365.com

Thanks!

Hi everyone,

 

I understand how you folks feel with this issue. Please refer to the link that the previous moderator posted. It willdirect you to Office 365 support.

 

You may not have any subscription to Office 365 but the domain name that your email address is using might have an active subscription. That is why the previous moderators asked you to contact your domain administrators.

 

Best regards.

What kytmizuno said.

Allow me to provide a quote from the Office 365 support team:

============================

Hello,

I can understand the inconvenience you are experiencing because of the situation that you have described in your email. Unfortunately, we will not be able to assist you with this. The admin of this domain will be the best person to answer your questions.

I apologize I can’t be of much assistance here.

Sincerely,

Shikha XXXX

Team Manager

Microsoft Office 365 for education & Live@edu

v-XXXX@microsoft.com – (904) 636-1053 Extn: YYYYY

Office Hours: M-F 8am-5pm PST

============================

... and when I questioned the absurdity of this:

============================

The issue is not with Outlook.com, something with the ID that you are using has changed since the domain has transitioned to O365. Yes, you will need to contact the admin of this domain to get it fixed.

============================

Ultimately the issue is somewhere between Live, Outlook.com and Office 365.  I'd honestly start with Outlook.com, since they're the ones doing the over-eager redirect to Office 365 for email accounts that *aren't* Office 365 accounts.

Microsoft, this is your problem.  Please support us.

That is why the previous moderators asked you to contact your domain administrators.

So I have spoken to our domain administrators but they said to contact you guys:

"I forward this case to our Email Administrators, but I would not expect there is anything further they can do to assist you.  Your issue is with your service provider, which in this case is Microsoft.  We are sorry that we don't have a more satisfactory answer for you."

So basically, Microsoft wants us to talk to Cornell. And Cornell wants us to talk to Microsoft. So we're out of luck. Anyway we can get this escalated?